service Delivery managerSutherland

Company Description
Sutherland is seeking a goal-oriented and strategic-thinking person to join us as Service Delivery Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Service Delivery Managers in this role get to
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Ensure success: Coordinate with the implementation team for new account roll-outs
Build the company: Seek, develop, and maintain relationships with clients; sustain and grow business partnerships by offering proactive solutions
Manage the workforce: Project and oversee staffing
Define Sutherland's reputation: Effectively deal with client complaints and issues
Qualifications
Our most successful candidates will have:
Bachelor's degree
Customer service experience; managerial experience
Proficiency in CRM systems
Strong analytical skills: be able to interpret data, identify trends, and make suggestions for improvements
Ability to be proactive in developing trust and professional rapport with employees and team members; work as a team player
Ability to be customer-oriented in managing communications and issues
Persuasiveness in communicating and presenting the scope of Sutherland's products to industry prospects
Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Additional Information
All your information will be kept confidential according to EEO guidelines.
Sutherland

Davao City
Permanent
Full-time