senior Team Lead, service deliveryTeletech Customer Care Management Philippiness Inc

Job Description : At TTEC, we're all about the Human Experience. Elevated. As a Senior Team Lead, Service Delivery in Lipa be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment Job Description : At TTEC, we're all about the Human Experience. Elevated. As a Senior Team Lead, Service Delivery in Lipa be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do you have a passion for leading, mentoring and coaching Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand In this role, you'll support and motivate Team Leads to make sure they're on track to meet goals and motivate their teams. You'll work to answer associate questions, resolve issues, provide feedback and know when to escalate to the next level of support. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done. You'll report to the Manager, Service Delivery . We're looking for an experienced leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You'll Mentor Team Leads to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Bring your time management and organizational skills to help support Team Leads on their multiple, complex, on-going tasks and projects What You Bring to the Role Associate degree, technical school or equivalent work experience Minimum 1 year call center or equivalent work experience Continuously promote a performance-driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks Consistently mentor and inspire others Customer focused mindset Computer savvy What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Monster

Batangas
Permanent
Full-time