senior Systems AdministratorFirst Focus Information Technology, Inc.
Salary: Agreement
Work form: Full time
Posting Date: 18/12/2025
Deadline: 02/09/2023
Job Description
Senior Support Technician (Client SME)
Cebu, Philippines - work-from-home
Job Highlights
Great salary package coupled with real work/life flexibility
HMO Coverage on the first day of employment
Paid Trainings and Certifications
Role Purpose
First Focus is an in-house Australia-based IT company. We just started the hunt for another Senior Service Desk professional to join our growing team in the Philippines.
You will be supporting all aspects of our customers technical environments across Australia.
In this role you will work out of our brand-new office as a member of larger team that spans Australia, New Zealand and the Philippines, working with and being supported by almost 160 IT professionals.
If you're looking for a role where you can make a genuine difference, where your input will be valued, where the skills and experience you have developed will have an impact and where every day will bring new challenges and rewards, this could be your next big step.
Life at First Focus is all about helping our customers use technology. We simplify, we succeed as a team, and when something isn't right, we call it out. We listen to each other, and to our customers. We make changes (often very quickly) and we don't tolerate office politics.
First Focus is one of Australia's leading Managed Service Providers, with over 250 staff across several Australian offices. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and evolve our solutions.
Benefits
Competitive salary package
25 days paid days leave annually (conditions apply)
1 Paid Day of Training Leave per month in addition to paid annual leave above (conditions apply)
HMO, including Medical coverage + dental benefits package from Day 1 of your employment
One free dependent included in HMO from Day 1 and second free dependent from Year 2
Fantastic office environment (Waffle Mondays, Icecream Fridays, in office snack bar) and the best tech team!
Employee Referral Program (Php 20,000)
Employee MVP Award (Php 10,000)
Social events, End of Financial Year, and Christmas events
All government-mandated benefits including 13th-month pay
Reward for long service (up to an additional 50% of 13-month pay!)
Hybrid work set-up for all employees
Work daylight hours, avoid traffic
Duties:
Assists Level 1 and Level 2 Service Desk technicians progress and resolve tickets
Providing remote support to a very wide array of customers
Supporting servers, desktops and applications within an Microsoft AD and Exchange environment
Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
Performing a wide variety of Level 1-3 support functions across many technologies
Occasional project team work to deploy solutions for customers
Working with highly experienced solutions experts to maintain best practice environments
Performs root cause analysis to get a better understanding of ticketed issues
Technical Requirements
To perform this role, we are seeking a senior technician with most of the following experience. To be successful in this role we don't need all of the below, but we're looking for smart people, with the right attitude, who will fit in to our awesome team.
Extensive experience with Windows Server 2012 R2 and above
Extensive knowledge in AD/GPO/DNS/DHCP
Exchange On-prem, Hybrid and Office 365
Experience working with VMWare & Hyper-V
iDRAC/iLO
O365 and AD Administration
SAN/Storage
Extensive experience with backup technologies (Veeam and StorageCraft preferred)
Excellent complex-problem diagnosis technique
Azure
Strong Networking skills (LAN, WAN, TCP/IP, DNS & DHCP)
Firewalls (Fortigate, Meraki, Sophos UTM preferred)
Email Security Gateway/Anti Spam
Remote Desktop Services (RDS)
Qualifications:
At least 5 years of extensive experience doing Senior Support Role
Worked in Managed services, outsourcing or professional services environment is a plus
Calm under pressure
Strong written and verbal communication skills
Willing to work in our Ortigas Office
Possession of these certifications will give you an advantage for this role, so if you have any of these, please make sure to let us know:
MCTS, MCSE, MCSA or equivalent
Microsoft Certified Professional (MCP)
Citrix Certified
CCNA
Note:If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply.
Senior Support Technician (Client SME)
Cebu, Philippines - work-from-home
Job Highlights
Great salary package coupled with real work/life flexibility
HMO Coverage on the first day of employment
Paid Trainings and Certifications
Role Purpose
First Focus is an in-house Australia-based IT company. We just started the hunt for another Senior Service Desk professional to join our growing team in the Philippines.
You will be supporting all aspects of our customers technical environments across Australia.
In this role you will work out of our brand-new office as a member of larger team that spans Australia, New Zealand and the Philippines, working with and being supported by almost 160 IT professionals.
If you're looking for a role where you can make a genuine difference, where your input will be valued, where the skills and experience you have developed will have an impact and where every day will bring new challenges and rewards, this could be your next big step.
Life at First Focus is all about helping our customers use technology. We simplify, we succeed as a team, and when something isn't right, we call it out. We listen to each other, and to our customers. We make changes (often very quickly) and we don't tolerate office politics.
First Focus is one of Australia's leading Managed Service Providers, with over 250 staff across several Australian offices. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and evolve our solutions.
Benefits
Competitive salary package
25 days paid days leave annually (conditions apply)
1 Paid Day of Training Leave per month in addition to paid annual leave above (conditions apply)
HMO, including Medical coverage + dental benefits package from Day 1 of your employment
One free dependent included in HMO from Day 1 and second free dependent from Year 2
Fantastic office environment (Waffle Mondays, Icecream Fridays, in office snack bar) and the best tech team!
Employee Referral Program (Php 20,000)
Employee MVP Award (Php 10,000)
Social events, End of Financial Year, and Christmas events
All government-mandated benefits including 13th-month pay
Reward for long service (up to an additional 50% of 13-month pay!)
Hybrid work set-up for all employees
Work daylight hours, avoid traffic
Duties:
Assists Level 1 and Level 2 Service Desk technicians progress and resolve tickets
Providing remote support to a very wide array of customers
Supporting servers, desktops and applications within an Microsoft AD and Exchange environment
Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
Performing a wide variety of Level 1-3 support functions across many technologies
Occasional project team work to deploy solutions for customers
Working with highly experienced solutions experts to maintain best practice environments
Performs root cause analysis to get a better understanding of ticketed issues
Technical Requirements
To perform this role, we are seeking a senior technician with most of the following experience. To be successful in this role we don't need all of the below, but we're looking for smart people, with the right attitude, who will fit in to our awesome team.
Extensive experience with Windows Server 2012 R2 and above
Extensive knowledge in AD/GPO/DNS/DHCP
Exchange On-prem, Hybrid and Office 365
Experience working with VMWare & Hyper-V
iDRAC/iLO
O365 and AD Administration
SAN/Storage
Extensive experience with backup technologies (Veeam and StorageCraft preferred)
Excellent complex-problem diagnosis technique
Azure
Strong Networking skills (LAN, WAN, TCP/IP, DNS & DHCP)
Firewalls (Fortigate, Meraki, Sophos UTM preferred)
Email Security Gateway/Anti Spam
Remote Desktop Services (RDS)
Qualifications:
At least 5 years of extensive experience doing Senior Support Role
Worked in Managed services, outsourcing or professional services environment is a plus
Calm under pressure
Strong written and verbal communication skills
Willing to work in our Ortigas Office
Possession of these certifications will give you an advantage for this role, so if you have any of these, please make sure to let us know:
MCTS, MCSE, MCSA or equivalent
Microsoft Certified Professional (MCP)
Citrix Certified
CCNA
Note:If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply.
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First Focus Information Technology, Inc.
About the company
First Focus Information Technology, Inc. jobs
Pasig City, Metro Manila
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About the company
First Focus Information Technology, Inc. jobs
Pasig City, Metro Manila