senior System EngineerExtreme Networks Pty Ltd

Job Description
Senior Level Systems Engineer
Full-Time Senior System Engineer
Offer: 100,000/mo.
Permanent Work from Home
Fixed Dayshift
HMO after 1 month
Profit share
Sit an agreed Microsoft Exams get paid a $500 AUD bonus! **
Customer-Facing Role You will be required to call clients and provide remote support.
Taking ownership of issues and seeing to their resolution either by yourself or via appropriate escalation and acting as a point of escalation from level 1 and 2 support.
Communicating with the team and the client as to the status of issues and effectively remediating issues
Improve product knowledge on a variety of products offered to our clients
Troubleshooting and Support to multiple clients on a broad spectrum of solutions
Document all ticket and project work including accurate timekeeping.
Act as a mentor for junior members of the team.
The role is technically challenging and will involve liaising with customers and vendors via email and phone
Full time 8 hours a day - AEST Timezone
Infrequent amount of after-hours work
Use of time tracking software called Hub staff - takes screenshots and records activity level.
You must sit and pass 1 Microsoft Exam (as agreed with the team) within 3 months of starting. You will receive a $500 AUD bonus on passing the exam.
Skill Set:
At least 6 years experience in the IT industry looking after Small and Medium-sized networks, 3 years as a level 3
Must be fluent in English, with both written and oral skills along with great demonstratable troubleshooting capabilities
Familiarity with ConnectWise Automate, Manage, and Control products highly regarded
Organisational and Time management skills are highly regarded
Project Management
Advanced fault-finding and creative troubleshooting skills
Write process and technical documents.
Utilizing ChatGPT on an as-needed basis.
Experience with the following technologies:
Microsoft Server 2016/2019
Microsoft 365 (Azure AD, Intune, Licensing, etc.)
Implementation of Microsoft 365 security best practices
IaaS Platforms (Azure, AWS, etc.)
Linux (nice to have)
SharePoint migration and management
Data, server, and email migrations
Power BI
Windows 10/11
Microsoft Hyper-V
Exchange 2013-2019
Active Directory and Group Policy
Remote Monitoring & Management Tools Networking (Router/Switch/VPN/UTM) Experience with various Backup technologies (StorageCraft, Windows Backup, Datto, VEEAM, etc.)
Familiarity with various Anti-Virus software (Bitdefender, Sophos, Malwarebytes, etc.)
Telephony (desirable)
Scripting (nice to have)
Our Company
We are a fast-growing company with teams in the Philippines and Australia serving a range of small businesses with IT and marketing solutions. Our team of 21 employees has customers in 7 countries and has built a range of digital assets, one generates revenue of more than $5,000,000, and another with over 250,000 hits per month.
Our Values
Fun We should all have fun whilst at work.
Learning Learn something new every day.
Ownership act like an owner and take ownership of issues.
Communication open and honest communication.