Link365 Global Solutions Inc. (Link365) is an IT company located au unit 2-806, 8th floor, I.T. Center 2, Oakridge Business Park, A. S. Fortuna St, Mandaue City, Cebu. Link365 is an affiliate of CreateIT a company located in Poland, in the heart of Europe and is concentrated on delivering durable web solutions of high integrity. CreateIT has over 15 years of experience in IT, creating cutting-edge complex B2B and B2C web systems and applications as well as delivering top-notch direct outsourcing.
We offer services worldwide, among others, in countries such as the U.S.A., Great Britain, Germany, Australia, Sweden and Poland. We have provided support to small start-ups, created and developed software for medium-sized operations and have earned respect and trust from larger organizations of which include: PKO BP, ADP Polska, ADP Swiss, T–Systems Polska, KönigStahl, Löwen Play, Frontline Solutions Ltd., Avas Flowers International and Top Concepts GmbH.
SENIOR SUPPORT ENGINEER
PHP30,000.00
The Senior Support Engineer is responsible for ongoing daily customer technical support. A technical engineer must interact with customers in a professional manner to provide and process information in response to inquiries, concerns, and requests about the supported online gaming platform.
We are looking for a well-rounded support engineer that has the ability to learn our software. You will be supporting external customers over the online chat and email. You will gather information and troubleshoot customer issues by evaluating, analyzing, and identifying symptoms related to our software application. You will be working with our talented software engineers in resolving the identified issues.
This is a full-time position with mid-shift business hours.
DUTIES AND RESPONSIBILITIES:
Collaborate with the support and implementation team members to provide first class support.
Respond to customers’ support inquiries through email and support portal in a timely and professional matter.
Manage support issues and coordinate resolution efforts among Tier 1 software engineering team members.
Work on customer support problems related to systems administration, configuration, upgrades, and system usability issues.
Assist customers in Tier 1 support activities, such as user registration and payments processing.
Escalate and manage system issues that cannot be resolved by our Tier 1 team to our implementation or development team members and coordinate customer communications on such issues until resolution.
Updating support scripts and system documentation.
QUALIFICATIONS:
Good knowledge of English, both orally and written
At least 3 years of experience in a similar position
Excellent problem determination and problem-solving skills
Must be able to work and cope under pressure on limited timelines
Bachelor’s degree in computer science, engineering, information systems or related fields.
NICE-TO-HAVE-SKILLS:
Advanced proficiency in computer skills,
Ability to create technical documentation and procedures,
Experience in software development or testing will be an advantage,
Knowledge of German will be an additional plus
PERKS AND PRIVILEGES
An incredibly competitive compensation package (basic salary plus allowances) â 13th’mo. Pay and other government-mandated benefits
15 days’ vacation leaves plus 15 days sick leave
Health insurance package (HMO- Maxicare)
Mondays-Fridays working schedule (Weekends off)
Free snacks every day (freshly brewed coffee, bread, fresh fruits, etc.)
Pizza days celebration
Monthly Employee Reward System
Work with developers around the world
OUR DEVELOPMENT STACK AND HOW WE WORK:
We keep our code in GitLab (like GitHub but cooler)
CI/CD – our Continuous Integration and Continuous Deployment is handled by Jenkins so once you push the code, our server updates it automagically
We host our solutions on Amazon Web Services (AWS), Dockers and bare metal if needed â Quick daily calls (Dailies) help us to make sure every Team Member knows what his team is working on
Our work is divided into Sprints (i.e. Agile approach)
Kanban boards are where we keep track of our progress (via Active Collab online ticketing system)
We offer services worldwide, among others, in countries such as the U.S.A., Great Britain, Germany, Australia, Sweden and Poland. We have provided support to small start-ups, created and developed software for medium-sized operations and have earned respect and trust from larger organizations of which include: PKO BP, ADP Polska, ADP Swiss, T–Systems Polska, KönigStahl, Löwen Play, Frontline Solutions Ltd., Avas Flowers International and Top Concepts GmbH.
SENIOR SUPPORT ENGINEER
PHP30,000.00
The Senior Support Engineer is responsible for ongoing daily customer technical support. A technical engineer must interact with customers in a professional manner to provide and process information in response to inquiries, concerns, and requests about the supported online gaming platform.
We are looking for a well-rounded support engineer that has the ability to learn our software. You will be supporting external customers over the online chat and email. You will gather information and troubleshoot customer issues by evaluating, analyzing, and identifying symptoms related to our software application. You will be working with our talented software engineers in resolving the identified issues.
This is a full-time position with mid-shift business hours.
DUTIES AND RESPONSIBILITIES:
Collaborate with the support and implementation team members to provide first class support.
Respond to customers’ support inquiries through email and support portal in a timely and professional matter.
Manage support issues and coordinate resolution efforts among Tier 1 software engineering team members.
Work on customer support problems related to systems administration, configuration, upgrades, and system usability issues.
Assist customers in Tier 1 support activities, such as user registration and payments processing.
Escalate and manage system issues that cannot be resolved by our Tier 1 team to our implementation or development team members and coordinate customer communications on such issues until resolution.
Updating support scripts and system documentation.
QUALIFICATIONS:
Good knowledge of English, both orally and written
At least 3 years of experience in a similar position
Excellent problem determination and problem-solving skills
Must be able to work and cope under pressure on limited timelines
Bachelor’s degree in computer science, engineering, information systems or related fields.
NICE-TO-HAVE-SKILLS:
Advanced proficiency in computer skills,
Ability to create technical documentation and procedures,
Experience in software development or testing will be an advantage,
Knowledge of German will be an additional plus
PERKS AND PRIVILEGES
An incredibly competitive compensation package (basic salary plus allowances) â 13th’mo. Pay and other government-mandated benefits
15 days’ vacation leaves plus 15 days sick leave
Health insurance package (HMO- Maxicare)
Mondays-Fridays working schedule (Weekends off)
Free snacks every day (freshly brewed coffee, bread, fresh fruits, etc.)
Pizza days celebration
Monthly Employee Reward System
Work with developers around the world
OUR DEVELOPMENT STACK AND HOW WE WORK:
We keep our code in GitLab (like GitHub but cooler)
CI/CD – our Continuous Integration and Continuous Deployment is handled by Jenkins so once you push the code, our server updates it automagically
We host our solutions on Amazon Web Services (AWS), Dockers and bare metal if needed â Quick daily calls (Dailies) help us to make sure every Team Member knows what his team is working on
Our work is divided into Sprints (i.e. Agile approach)
Kanban boards are where we keep track of our progress (via Active Collab online ticketing system)
Other Info
PHP 30,000 per month
2 to 4 Years Experience
2 to 4 Years Experience
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Oakridge Realty Development Corporation
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Oakridge Realty Development Corporation jobs
Cebu, Central Visayas
Position senior support Engineer recruited by the company Oakridge Realty Development Corporation at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Senior Support Engineer or Oakridge Realty Development Corporation company in the links above
About the company
Oakridge Realty Development Corporation jobs
Cebu, Central Visayas