senior specialist - workforce- PlanningTeletech Customer Care Management Philippiness Inc

Job Description : At TTEC, we're all about the Human Experience. Elevated. As a Senior Specialist - Workforce Management - Planning in any Metro Manila Sites, Cainta, Rizal ,Sta. Rosa Laguna, Pampanga, Bacolod, Iloilo or Dumaguete, you'll be a part Job Description : At TTEC, we're all about the Human Experience. Elevated. As a Senior Specialist - Workforce Management - Planning in any Metro Manila Sites, Cainta, Rizal ,Sta. Rosa Laguna, Pampanga, Bacolod, Iloilo or Dumaguete, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Have a passion to solve work puzzles Are you looking for an opportunity to experience something new each day In this role, you'll bring your creativity and individuality to make sure correct staffing is in place and proper adjustments are made based on the clients' needs. With a passion to continuously improve processes, you'll analyze and compare staffing and revenue reports from the past to prepare daily, weekly, and monthly reports to make recommendations for upcoming months. Enjoy thinking about the big picture and planning for the future to support the team and clients You'll make sure scheduling policies are followed as you survey the landscape for what's ahead and support the business in this key planning role. You'll report to the Manager, Workforce Management. You'll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Typical Day, You'll Pinpoint areas for improvement through monitoring call volumes, managing agent staffing, scheduling processes, and forecasting future needs for a successful client program Use your knowledge and understanding of client needs to analyze and prepare staffing reports while comparing new information to old reports Forecast and recommend staffing headcounts on a long-term basis Bring your time management and organizational skills to manage multiple, complex, on-going tasks Work across many departments to implement existing and new processes built for success What You Bring to the Role 6 months or more data analysis experience Associate degree, technical school or equivalent work experience Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks Solution-oriented mindset Understanding, interpreting, and manipulating data for reporting What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Monster

Philippines
Permanent
Full-time