senior service desk EngineerTallant Asia

Tallant Asia is looking to hire a Senior Service Desk Engineer for an IT service provider client based in Australia.
 
Job Responsibilities:
 
You will be part of our National Service Desk supporting clients remotely across Australia.
Providing technical support to a wide range of businesses and client staff, with support requests coming from our customers via chat, phone, email and our portal.
Supporting other members of the Service Desk Team.
Helping with changes and projects.
Supporting technologies including computers and devices, operating systems (mostly Microsoft) and applications, Office 365, identity management, security products, Teams and
Teams Phone etc.
We expect good technical skills but we're also happy to invest in training if you have some gaps.
 
But what we can't do is teach you to be passionate about customer service or give you the soft-skills that will make you a success in our company. Therefore, only apply if you have:
Outstanding verbal and written communication skills, and confidence dealing with people at all levels of an organisation.
A passion for customer service with a high degree of patience and empathy.
An excellent understanding of service desk processes.
Great problem solving and lateral thinking skills.
Excellent time management skills.
Ability to work in a team or on your own.
Reliability and dependability, taking ownership of anything that comes your way.
 
We are looking for an experienced Service Desk Engineer. You need to have at least 3 years' experience on a Service Desk, ideally working for another MSP. Australian experience is highly
regarded.
Work is mostly during Australian business hours with some flexibility available. In the future, we may look to create a roster involving some Saturday and Sunday work as well.
 
In addition, we offer staff a personalised training and professional development plan to assist you with your career progression.
 
THIS IS A FULL TIME, OFFICE BASED ROLE.