senior Quality Analyst, multimediaThe Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )

Job Description
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
The opportunity
Key Accountabilities
Main Role
Providesaccurate and constructive feedback on the outputs of the multimedia artists. Detects and highlights non-brand compliant errors and improvements
Provides artistic direction to video projects
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Cooperates with the Junior QA in working on complex video storyboard and/or output
Compares clients instructions against the collaterals produced by the team for content and video accuracy/correctness
Guides Multimedia Artists in communicating with the clients/stakeholders for any clarifications related to instructions and provides alternatives if certain requests are not compliant with the brand
Checksassets contained in a video to ensure they are precise and properly aligned
Provides efficient and prompt feedback to the assigned MultimediaArtists/client
Works with the Project Coordinator, Quality Analysts, Graphic Designers, other Multimedia Artists, and Account Managers to meet clients needs.
Ensures project is completed within set schedules
Pitches video ideas to clients
Manages client relations and determines their present and future needs
Collaborates with the Junior QA in organizing and conducting trainings on skills re-alignment for the team
Coordinates with the Junior QA in creating Skill Level Survey for the multimedia artists
Evaluates the skills and performance of multimedia artists, and ranks them accordingly with the help of the Junior QA
Works with the Junior QA in accomplishingthe monthly performance trackers of artists
Mentors/coaches multimedia artists in terms of video editing/production skills and work ethics supplies evaluation to TL regarding junior multimedia artists performance
Has acceptable expertise and adequate experience on video costing
Supports the team's Project Coordinator in managing/delegating video projects, acknowledging video project requests, and providing video cost to clients
Partakes in other administrative tasks (i.e.Brandhub duties, Project Coordinator/TL backup, etc.)
Minor Roles
Video pre-/post-production
Bears a wide knowledge and a solid understanding of video production
Renders video creation services (including storyboard, resource allocation, subtitling, video transcribing, video editing, and full animation) based on the client's or account manager's instruction brief
Iterates video outputs according to feedback
Project Management
Estimates time required to complete the task
Oversees the pre- and post-production phase of video projects
Observes project deadlines and track progress
Research
Looks into and develops video concepts
Explores emerging technologies and concepts
Discovers ways on how to innovate and redefine processes so that project efficiency is attained
Minimumskills requirements:
Basic qualifications
Has at least two yearsof experience as a Quality Analyst of Video materials
Proficient in using Adobe video productions tools (After Effects, Premier, Illustrator, Photoshop, etc.)
Has previouswork experience as Creative liaison with cross-functional teams in Publishing, Advertising/Marketing, Media, Design or Film industries
Bears solid communication (listening, speaking, and writing) and organizational skills
An online design portfolio is required for submission and assessment.
Additionalqualifications
Any experience working with international clients is a plus.
Having wide knowledge and vast experience in 3D video production is an advantage.
Has background in covering events or video shoots using necessary equipment (e.g. DSLR, drone, lights, etc.)
Previous work in a BPO environment (not required, but is an advantage)
Skillfulin using Microsoft Office Applications/tools (PPT, Word, Excel, etc.)
Positive and collaborative team member
Performs well under pressure
Accurate and detail-oriented
Adaptable to gradual changes and flexible with priorities
Thinks of new initiatives and process improvements
Has experience in organizing employee engagement activities
What motivates you
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
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What can we offer you
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer