senior manager. TrainingBell

At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience - its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities
We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We also make employee advancement and overall wellbeing a priority because we value our employees above all else.
Are you a leader who leads by example to ensure proper development of a team?
Can you work operate independently, with the decision-making skills necessary to function in potentially high-stress situations?
Are you flexible enough to work in an environment where constant change abounds?
Imagine having the opportunity to join an organization that is committed to your professional growth and development. At Quantrics, you will be a part of our amazing team where you will have an opportunity to work with other like minded and passionate individuals in an environment where it is fun, fast paced, exciting and ever changing.
You will have an opportunity to:
-Be accountable for overseeing the whole training and development team and continuously seek growth for your team members. You will also monitor, understand multiple key performance indicators, and coach/support trainers as they learn new concepts and methods to solidify training services.
-Assist and support the VP of Training and Development in leading the training team
-Lead and manage training need analysis
-Produce and present weekly, monthly, and quarterly reports on training activities
-Initiate innovative and continued improvement of the training functions
-Identify gaps and research analysis to improve training services
-Coaching and mentoring the training and development team
-Strong cross-functional understanding particularly with Recruitment, WFM and Operations
-Ad-hoc tasks, as required
You will be a great fit on our team if...
-Ability to operate independently, with the decision-making skills necessary to function in potentially high-stress situations
-Detail- and process-oriented
-Proactive and action-oriented with proven ability to work with minimal supervision and direction
-Flexibility to work autonomously in a start-up environment, where constant change abounds
-Excellent presentation/facilitation skills, with experience in a training/facilitation role
-College diploma
-5 years+ of call center experience - Training and Development
-Candidate must possess at least a Bachelor's Degree
-Superior written and verbal English language skills
-Strong leadership and coaching ability
-Ability to put complex theories into simple and easy-to-apply terms
-Excellent communication skills
-Computer literate
-Willingness to travel
-Ability to work in a 24/7 rotating shift environment. Night shifts will be required
If this role sounds interesting to you, please click apply. We'd love to hear from you!
Additional Information:
Position Type: Call Centre
Job Status: Regular - Full Time
Position Level:
Q31
Application Deadline: 12/30/2021
Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Tiptopjob

Naga City, Camarines Sur
Permanent
Full-time