senior manager, Operations (taytay)Bell

Job Req ID: 336071
At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience - its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities
We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We also make employee advancement and overall wellbeing a priority because we value our employees above all else.
Senior Manager, Operations
Do you have the ability to build a strong team and develop positive relationship among team members?
Are you a leader who can effectively communicate on different levels with all types of people?
Are you someone who can manage the budget and can analyze profit and loss?
The Senior Manager will be accountable to lead a team of team leaders, call center agents, responsible for delivering superior customer service to our clients. Additionally, the position is responsible for assisting the Director of Operations with TL development, analysis, implementation of staffing, training, telemarketing, scheduling and reward/recognition programs. You will also be in-charge of monitoring multiple key performance metrics and will be accountable for coaching and supporting team leaders to achieve targets. The incumbent will regularly partner with workforce and head office teams (ie: Finance, HR) to manage the overall performance of their team.
You will have an opportunity to:
Lives and breathe the Quantrics CREED (collaborative, respectful, effective, empowered, dedicated)
Your focus is achieving success in all operational KPIs
Ensure employee engagement, support and recognition are priorities
In collaboration with both internal and Bell key stakeholders, work across distance and cultures to ensure the utmost care is provided to Bell customers
Identify process opportunities and provide possible recommendations that help us improve the quality of service Quantrics provides to Bell
Embraces a continuous learning culture in a fast-paced environment and is able to lead teams through change
Benchmark to understand best in class performance across multiple sites and create a plan to address our biggest opportunities
Builds and fosters an energized team members
Utilizes both speed and accuracy as a guiding principal in all that they do
Ability to simplify ambiguous and complex scenarios in order to provide clear guidance to their team(s)
You will be a great fit on our team if:
5 years Operations Manager Level Experience
Has experience handling multiple line of business
Ability to structure and solve business problems
Proven data analysis and problem-solving abilities
Proven ability to lead cross-functional team initiatives
Ability to motivate and inspire team members
Excellent coaching, listening, and interpersonal skills
Ability to prioritize and execute tasks in a high-pressure environment
Superior communication, presentation and relationship building skills with all levels of the organization
Comfortable presenting recommendations to both internal and external senior leaders
Ability to develop strong partnerships with both internal and external business leaders
Prior experience in business/financial management, operations, or project/program management
Prior people management experience and leading through influence
Experience in telecommunications would be consider a strong asset
If this role sounds interesting to you, please click apply. We'd love to hear from you!
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Position Level: Q30
Application Deadline: 11/30/2021
Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Bell

Taytay, Rizal
Permanent
Full-time