senior IT TechnicianFluor Corporation

Job Description
Job Description
The role of the Senior Information Technology (IT) Technician is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. This role may act as the lead technician and oversee other technicians and their work processes.
. Provide a single point of contact for end users to receive support and maintenance
. Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate manner
. Apply knowledge within technical manuals, procedural documentation, and original equipment manufacturer guides
. Install, configure, diagnose, repair, and upgrade all personal computer hardware and equipment, according to department policies, while ensuring its optimal performance
. Maintain, distribute, install, configure, repair, and upgrade various electronic products, according to department policies, while ensuring their optimal performance
. Liaise with third-party support and equipment vendors to identify and deliver required hardware and/or software service levels according to company policies
. Other duties as assigned
Basic Job Requirements
. A combination of education and directly related experience equal to four (4) years some locations may have additional or different qualifications in order to comply with local requirements
. Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
. Job related technical knowledge necessary to complete the job
. Ability to attend to detail and work in a time-conscious and time-effective manner
Preferred Qualifications
. High School Diploma or equivalent appropriate General Certificates of Secondary Education or global equivalent preferred
. Four (4) years of related experience in group(s) responsible for technical services for hardware/software engineering and production support
. Excellent technical and non-technical communication skills
. Able to establish user trust and confidence in the group's knowledge of and concern for users business needs
. Strong team-oriented interpersonal skills
To be Considered Candidates:
Must be authorized to work in the country where the position is located and be able to interview on site., Must be authorized to work in the country where the position is located.
Notice to Candidates:
Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependant) education, professional registration, employment, references, passport verifications and Global Watchlist screening.