senior identity & access Management analystQBE Insurance

Primary Details Time Type: Full time
Worker Type: Employee
Maintains effective access controls to support adequate protection of QBE data and resources by leading the facilitation and execution of global identity and access management processes and associated control activities to support onboarding, offboarding and access recertification. Trains users and team members as required; support Team Leader with projects and larger initiatives requiring audit. risk assessment, process and technical expertise across a highly regulated environment. Liaise with customers at all levels, including senior executive leadership.
Primary Responsibilities
Lead implementation and maintenance of identify and access management, and security-related processes and procedures by providing recommendations around policies, standards, procedures, regulatory compliance and best practices; identify opportunities for improvement and/or update
Manage intake demand through Company request and incident management system and delegate appropriate levels of work to team members
Maintain least privileged access to QBE systems for joiners, movers leavers (JML) and for authorized users, ensuring access granted is in line with job function, controls are maintained or access removed in a timely manner
Lead facilitation and management of access recertification/revalidation processes on periodic basis (monthly, quarterly, annually, etc.) for in-scope applications and systems based on risk, audit and business owner direction
Ensure work queue remains within tolerance limits, with focus on meeting or exceeding defined SLAs and other key measures
Timeliness in processing requests and responding to incidents (end-to-end); performance against defined SLAs and other key measures
Response to incidents raised because of incorrect access applied and/or failures in technology; follow through on ensuring avoidance of repeat incidents not resulting in technology failure
Coverage and effectiveness of access recertification/revalidation activities and program, with no audit findings for identified scope
Build and maintain strong, effective relationships with business customers at all levels and Technology Services to ensure effective end-to-end request management and positive customer experience
Provide regular advice, guidance and ongoing awareness for access-related activities and processes, ensuring business customers and peers are aware of key issues and required activities, including people leader responsibilities (i.e. onboarding/offboarding notification and access re-certification/validation)
Independently analyze requests to ensure proper separation of duties and least privileged concept is applied when granting access (across multiple, complex platforms)
Produce accurate management information to enable effective decision making and action
Investigate and resolve access-related queries/issues, ensuring effective resolution in line with defined control activities and procedures, minimizing business disruption
Administer Active Directory (AD) and other Company technologies and sources, ensuring information (i.e. identity data) held is current and updated regularly
Coach, motivate and develop Access Management Analysts to ensure overall delivery (quality and output) of services provided is to an appropriate high standard
Support and execute, where required, QA of team's work to ensure an effective, monitored control environment
Foster a culture of continuous improvement, motivation, collaboration and empowerment within the team to actively engage employees and ensure delivery of team objectives
Collaborate across Technology Services department by consulting, gathering and analyzing information required to support effective control execution, including onboarding of new applications and other Service Design & Transition initiatives
Contribute to development and management of Service Improvement Plan for Global User Access Management to ensure increased flexibility, enhanced customer experience, improved cost effectiveness and overall continuous improvement
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
5 years relevant experience
Preferred Competencies/Skills
Ability to proactively manage customer expectations
Understand needs and goals of the customer and actively look for ways to meet them
Problem-solving and analytical skills with high attention to detail
Identify opportunities for synergy and integration
Assume methodical approach to evaluate situations
Excellent oral and written communication skills
Outstanding customer service focus
Ability to work with all levels of the organization
Flexible
Share knowledge and educate others
Communicate complex information in a user-friendly format
Preferred Education Specifics
Degree in Computer Science, Information Systems or related field
Preferred Experience
Experience with IT user access management
Working in demanding, fast-paced environment
Experience with Active Directory, RACF and other access management tools/systems
Experience interviewing others on technical or functional requirements
project management and/or business analyst level role within complex multi-platform environment
Preferred Licenses/Certifications
Certified in Risk and Information Systems (CRIS)
Security +
Certified Information Systems Security Professional (CISSP)
Preferred Knowledge
Understanding of applicable regulatory requirements, policy and standards best practice
Up to date with technical developments to ensure accurate and up-to-date service is provided to customers
Applied working knowledge of information security policies and procedures, including segregation/separation of duties (SoD) concept
Understanding of fundamental IT concepts, systems, tools and technologies
Knowledge of External and Internal Audit, SOC1, and other access control reviews
Working knowledge of products and concepts relating to insurance industry
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Travel Frequency
Infrequent (approximately 1-4 trips annually)
US Only - Physical Demands
General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
Individual Contributor
Australia/New Zealand Only - Advice/Non-Advice
Non-Advice: This role is not authorised to provide financial product advice to retail customers in respect of General Insurance products. Financial product advice, means a statement or recommendation made to a retail customer with the intention of influencing their decision in considering a general insurance product.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Application Close Date: 30/07/2022 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance

Cebu
Permanent
Full-time