senior Customer Service coordinatorQIMA

Are you a people person with some experience in sales? Can you keep many balls in the air at once, without losing sight of quality? Are you able to resolve sensitive situations to everyone's satisfaction? Do you know the difference between good customer service and GREAT customer service?
In that case, we think you would make a great SENIOR CUSTOMER SERVICE COORDINATOR!
 
The Company
 
We're a global provider of quality control and compliance services that help brands and retailers manage their supply chains. Our service quality is very important to us - in fact, "Client First" is at the top of our values list. If you're good at closing deals and providing exceptional customer service, join our dedicated sales team!
Join our team to help us maintain good relations with our clients, support our sales operation, and maintain our exceptional service quality.
 
The Job
 
Make a real impact to the most important area of sales, repeat business, by keeping our existing clients as happy and engaged as possible.
You will be expected to:
Communicate efficiently with clients: providing quotations, processing orders, and responding to messages
Handle some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
Help our clients to use our online platform, and encourage them to try out its many useful functions
The Candidate
 
It could be you, if you have:
A university degree in Business or Engineering
Some work experience in a similar position (at least 1 year)
Good command of English
It also helps if you have:
A knack for organization and time management
A positive attitude