senior business Data AnalystTTEC

Senior Business Data Analyst
At TTEC Digital, we strive to create an environment where employees thrive. We coach our clients to do the same, and ensure their employees feel valued, happy and rested, because delivering amazing customer experiences is ultimately an employee first process.
TTEC Digital's Analytics & Insights Practice is looking for a Senior Business Data Analyst to support and deliver a diverse range of analyses and provide value-added contact center consulting. More specifically, this person will help drive strategic thinking and insights for a healthcare client. The role is expected to provide insights on contact center operations and sales.
The Senior Data Analyst will bring to TTEC analytics experience, with a solid understanding of contact centers and their specific analytic concepts. An ability to turn data into insights and recommendations is critical. Additionally, knowledge of contact center measurement and KPIs is required. Healthcare experience is a plus.
The ideal candidate will have the ability to think analytically (to mine the data), creatively (to develop analysis ideas), and strategically (to deliver business results for our clients and provide recommendations). The candidate must be able to pull all insights into a crisp, easy to understand presentation, and speak to the results with confidence.
What you'll be doing:
Provide data-driven strategic consulting to Fortune 500 clients
Support and deliver client analyses
Actively contribute to analytically-oriented projects from inception to delivery, including client communication, analysis, and the packaging / presentation of deliverables
Develop measurement and analytic plans
Develop best-in-class analytic deliverables, presenting them to internal team members and the client team
Work with team members and the client team to scope, shape and transform business questions into analyses leading to actionable results
What you'll bring to us:
5+ years of experience in contact center analytics
Proficiency in SQL query bullding
Analytic thinker with a proven ability to interpret analytic output and translate data into insights and strategic recommendations
Experience working with large-scale customer databases, datasets or tables communicating summarized analytical findings
Data-cleansing and standardization of data experience
Knowledge of statistical concepts (e.g., significance testing, sampling, etc.)
Proficiency with Excel including Pivot Tables and fluent use of PowerPoint
Skills that are a plus:
Experience in healthcare
Working knowledge of multivariate statistics
Working knowledge of programming languages such as SAS, Python or R
Graduate degree in business, economics, or quantitative methods preferred but not required
Who We Are
TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience for their customers.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
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TTEC

Philippines
Permanent
Full-time