senior analyst - itsm (release/change Management)Sunpower | Maxeon

Do you want to change the world? We do, too.
With more than 30 years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world. You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.
Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value. We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity.
Widely recognized as the world's standard for solar, SunPower produces the world's highest efficiency solar products. Our quality and reliability standards far exceed those of any other company in the industry.
In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings. Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades' long legacy in setting quality and performance standards.
As we look to the future, we are seeking a world-class Senior Analyst - ITSM (Release/Change Management) based in ROHQ, Binan, Philippines. In an industry that is reshaping the world's energy future, there's no better place to be than SunPower. Are you ready to change the way our world is powered?
SUMMARY OF ROLE
ITSM Specialist (Release\Change Management) primary responsibility is to introduce, implement and manage Release/ Change Management process/es to the Global IT organization for SunPower. He or she should be a practitioner in the area, focused on core IT Service Management/ITIL functions including but not limited to areas such as release, change, asset. problem, incident, change, knowledge, configuration and service level management.
The role requires establishing standardized metrics to measure the effectiveness of delivery of services required from the IT organization. Also, he or she is responsible for leading Continuous Service Improvement (CSI) initiatives to meet committed SLAs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
Key responsibilities:
Drive Release/ Change Management process/es within the SunPower IT organization
Ensures that Service Level Agreements are updated and meets SunPower Business Units needs
Develop, recommend, implement and manage the Release/ Change Management roadmap for SunPower IT, including tools develop and design
Coordinate with Business Units to align, update and improve offered IT services with the business requirements
Design IT support processes for new business requirements
Spearhead Service Improvement initiatives for the whole IT organization
Management reporting
Knowledge and Technical Skills:
Working knowledge of ITILv3/ v4 processes, particularly on Change and Release Management
Strong relationship management skills
Excellent English communication skills
Strong background on IT Infrastructure, Application and Digital Systems support
Minimum requirements
Educational: Bachelor Degree or any 4 years related course
Experience: Minimum of 7 years working experience related to Information Technology Support
Skills/ competencies
5 or more years of experience in implementing and managing of Change Management Process
Working experience in managing and implementing ITIL aligned processes (Incident, Problem, Release, etc)
Working knowledge in IT Networking
Working knowledge in Server and Storage Support
Working knowledge in Application Support
Familiar with SaaS and cloud-based systems
Familiar with Digital Transformation
Must be ITILv3/v4 foundation certified
Excellent organizational skills
Willing to work on flexible and extended shift schedules
Must have strong analytical skills
Languages: Above average communication skills (written and verbal)
Preferred requirements
ITIL Practitioner or Expert Certified
Project Management Certification
Experience with ServiceNow
Ability to work and elicit cooperation from different support and business units
OTHER PERTINENT INFORMATION
IT Tools
Personal computer (desktop or laptop)
Cisco phone
Monitoring tools
Backup Internet Line
Ticketing tool
Asset Management tool
Jobs2Web

Europe Philippines
Permanent
Full-time