senior analyst, it Technical analysisDell

Senior Analyst, IT Technical Analysis
Why do Dell Technologies customers remain Dell Technologies customers? It's because of our consistently high levels of customer service. Our IT Technical Analysis team is the focal point of this commitment. We provide technical support and training to PC and PC network users. Known for our versatility across the technical spectrum, we use hardware and software tools to solve problems while supporting, installing and maintaining PCs, LANs, server hardware, operating systems, software and related-IT sanctioned peripherals
Join us to do the best work of your career and make a profound social impact as a Senior Analyst, IT Technical Analysis on our TMX Site Services team in Philippines.
What you'll achieve
You will need to be able to works under general direction, seeks assistance as needed. Completes work in accordance with accepted practices within field. And works with team to support IT projects and deliver on internal and/or external commitments.
As a Senior Analyst, you will be part of the TMX site services Team and will be responsible for troubleshooting and resolving client issues reported through phone and electronic submission.
You will:
Take ownership and resolve user issues, both hardware and software
Advanced understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
Responsible for monitoring I/T infrastructure.
Responsible for communicating issues to different Business Partners.
Deliver service within agreed SLA.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
Ability to prioritize and manage multiple tasks, act independently and exercise good judgment
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives and propose quality solutions
Ability to work well in a team environment
Excellent verbal and written communication skills
Excellent troubleshooting skills
Technical proficiency across Windows platforms including computer networking skills, Microsoft SQL Server, Microsoft IIS, LDAP, and web-based technologies
Excellent organization skills; capable of effectively balancing multiple responsibilities, managing multiple priorities in a fast-paced environment with minimal supervision
Excellent support skills and experience conducting technical training
Desirable Skills
Knowledge of enterprise security best practices and procedures
Knowledge of information security topics and Internet technology
Desirable Requirements
Knowledge of enterprise security best practices and procedures
Knowledge of information security topics and Internet technology
Here's our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 .
Application closing date: 30 April 2021
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy .
Dell

Taguig City, Metro Manila
Permanent
Full-time