Training Proctor
Proctors are high performing Associates who are interested to participate in the Global Proctor Program with the intention supporting new hire classes in a proctor capacity. Proctors are key roles that will take learning experience of new hire to the next level. In this role, you will:
Assist Trainer through Classroom Management
Monitor classroom throughout the day
Check on agents' behavior in class including level of engagement, agents not paying attention to training, agents that do not appear in training environment
Assist new hires on their technical concerns including system issues, camera concerns, connectivity, etc.
Assist Trainers in making sure that all new hire class are on the same page during facilitation and activities through identifying new hires with raised hands for questions, new hires that are disengaged or confused
Assist Trainers on minimizing interruption during class. Example: mute agents that are off mute while others are talking, calling out unnecessary background noises
Assist in filling out DEJ, with updates throughout the day (as assigned by the trainer):
Add in any system issues
Agent attendance issues
Lesson completion updates
Help trainer with breakout rooms
Getting everyone to breakout rooms and back to the main session
Monitoring breakout rooms for agent participation and task completion
Help complete any administrative tasks assigned by the Trainer
Coordination HR/IT/OPs interactions with agents
Coordination of classroom visitors
Activity setup
Login testing
Attendance Checking
Take attendance (at start of class each day, after breaks and lunch)
Act as timekeeper of the class
Ensuring the trainer has the correct agent hours
Monitor agent breaks or time away from the class; that is not planned or longer than planned
Assist trainer in verifying new hire class identity through camera
Assist with IT issues/Troubleshooting
Help with any IT issues (system not loading, lockouts, ResultsCX or client access issues)
Submit IT tickets (submit and follow up on IT tickets)
If tickets are submitted, they need to be added to the DEJ
Boost Engagement
Encourage participation
Acknowledgement of correct and incorrect responses (good job, great answer, thumbs up)
Call on agents in chat to speak up with responses
Praise (use praise feature to create badges for job well done)
Use emojis to show reaction to agent responses (thumbs up, heart, laugh)
Provides feedback to the trainer on class level of engagement and group dynamics
Off Class Duties
Proctors not in class are expected to take phone calls until such time that a class will be assigned to him/her.
Proctors may attend trainings as a Leadership Developmental for him/her when not in class
We are looking for someone who has:
6 months experience with ResultsCX
Proficiency in the use of personal computers
Good non-verbal and verbal communication skills - both oral and written
Good interpersonal skills with the ability to work with trainer
Good attention to detail
Ability to work in a dynamic environment
Ability to work different shifts as required (with work week in-class possibly being 45-50 hours)
Must not have any record of Disciplinary Action in the last 6 months
Mid to High performing associate
Why join our ResultsCX team?
All-around fun in the workplace
Healthcare Benefits
Opportunity to grow with ResultsCX if that's "Your Greater"
About ResultsCX:
We encourage our people to "expect greater", reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
ResultsCX
Proctors are high performing Associates who are interested to participate in the Global Proctor Program with the intention supporting new hire classes in a proctor capacity. Proctors are key roles that will take learning experience of new hire to the next level. In this role, you will:
Assist Trainer through Classroom Management
Monitor classroom throughout the day
Check on agents' behavior in class including level of engagement, agents not paying attention to training, agents that do not appear in training environment
Assist new hires on their technical concerns including system issues, camera concerns, connectivity, etc.
Assist Trainers in making sure that all new hire class are on the same page during facilitation and activities through identifying new hires with raised hands for questions, new hires that are disengaged or confused
Assist Trainers on minimizing interruption during class. Example: mute agents that are off mute while others are talking, calling out unnecessary background noises
Assist in filling out DEJ, with updates throughout the day (as assigned by the trainer):
Add in any system issues
Agent attendance issues
Lesson completion updates
Help trainer with breakout rooms
Getting everyone to breakout rooms and back to the main session
Monitoring breakout rooms for agent participation and task completion
Help complete any administrative tasks assigned by the Trainer
Coordination HR/IT/OPs interactions with agents
Coordination of classroom visitors
Activity setup
Login testing
Attendance Checking
Take attendance (at start of class each day, after breaks and lunch)
Act as timekeeper of the class
Ensuring the trainer has the correct agent hours
Monitor agent breaks or time away from the class; that is not planned or longer than planned
Assist trainer in verifying new hire class identity through camera
Assist with IT issues/Troubleshooting
Help with any IT issues (system not loading, lockouts, ResultsCX or client access issues)
Submit IT tickets (submit and follow up on IT tickets)
If tickets are submitted, they need to be added to the DEJ
Boost Engagement
Encourage participation
Acknowledgement of correct and incorrect responses (good job, great answer, thumbs up)
Call on agents in chat to speak up with responses
Praise (use praise feature to create badges for job well done)
Use emojis to show reaction to agent responses (thumbs up, heart, laugh)
Provides feedback to the trainer on class level of engagement and group dynamics
Off Class Duties
Proctors not in class are expected to take phone calls until such time that a class will be assigned to him/her.
Proctors may attend trainings as a Leadership Developmental for him/her when not in class
We are looking for someone who has:
6 months experience with ResultsCX
Proficiency in the use of personal computers
Good non-verbal and verbal communication skills - both oral and written
Good interpersonal skills with the ability to work with trainer
Good attention to detail
Ability to work in a dynamic environment
Ability to work different shifts as required (with work week in-class possibly being 45-50 hours)
Must not have any record of Disciplinary Action in the last 6 months
Mid to High performing associate
Why join our ResultsCX team?
All-around fun in the workplace
Healthcare Benefits
Opportunity to grow with ResultsCX if that's "Your Greater"
About ResultsCX:
We encourage our people to "expect greater", reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
ResultsCX
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Cainta, Rizal
Temporary
Full-time
Temporary
Full-time
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ResultsCX
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Batangas City, Calabarzon
Position seaso nal proctor recruited by the company ResultsCX at Rizal, Joboko automatically collects the salary of , finds more jobs on Seasonal Proctor or ResultsCX company in the links above
About the company
ResultsCX jobs
Batangas City, Calabarzon