seamoney - Collections agentShopee

Job Description:
Responsible for collecting and negotiating past due payments
Comply with over-all call quality standards
Provides exceptional service while being empathetic when evaluating customers' situations to provide relevant solutions
Works in a professional, customer-centric, and high-volume environment.
Making outbound calls to determine reason for delinquency.
Meet defined team goals and activity metrics
Responsible in reviewing the general accounts collection and determining the accounts that require escalation
Requirements:
Candidates must have at least 2 years of customer service experience.
Preferably with collections or sales background.
Candidates must at least complete 2 years in college.
Must have experience in using Salesforce or similar application/CRM.
Excellent English communications skills.
Shopee

Philippines
Permanent
Full-time