scheduler CoordinatorStaff4Me

We are seeking a highly resourceful and dependable Scheduler Coordinator to act as the central operational hub for our team. This pivotal, on-site role is responsible for ensuring client satisfaction and caregiver reliability through expert coordination and strong communication. The Scheduler Coordinator must excel at managing complex scheduling systems, making sound judgments under pressure, and embodying a commitment to service excellence in a dynamic environment.I. Decision-Making & Resourcefulness
Assesses multiple variables such as caregiver skills, client needs, schedules, and preferences quickly and effectively
Uses sound reasoning to make fair, confident, and timely decisions while balancing empathy with operational priorities
Finds solutions when caregivers cancel last minute or when client needs change
Shows initiative and resolves scheduling conflicts without waiting for direction
II. High-Level Organization & Multitasking
Manages many moving parts including caregiver schedules, client updates, and documentation
Keeps calendars, records, and systems consistently updated and accurate
Ensures all loose ends are addressed and prevents scheduling gaps by sharing important information at the end of each shift
Performs well in an environment with constant interruptions
Moves smoothly between phone calls, scheduling software, and client communication
III. Communication & Interpersonal Traits
Communicates clearly and confidently through phone, in person, and email
Listens actively to clients and caregivers with empathy and understanding
De-escalates situations with professionalism and warmth
Builds rapport naturally with caregivers and clients while maintaining a positive tone even in difficult interactions
Creates trust and strong cooperation with internal team members
Shows genuine care for client satisfaction and caregiver well-being
IV. Behavioral & Leadership
Stress Tolerance & Composure - stays calm under pressure and maintains professionalism and emotional control
Dependability - consistently shows up, follows through, and treats schedule accuracy and satisfaction as personal responsibilities
Leadership Presence - serves as the central hub between caregivers, clients, and management while leading through accountability, positivity, and consistency
Initiative - takes ownership of problems, follows them through to completion, identifies inefficiencies, and implements improvements
Professional Maturity - handles sensitive caregiver and client concerns discreetly and uses sound judgment when prioritizing urgent versus routine matters
Availability - willing to take on on-call duties when needed and understands the 24/7 nature of home care
Work Schedule - Monday-Friday, 9am-6pm, PSTRequirements
1-2 years of experience as a Scheduler
Technical Competence - skilled in scheduling platforms such as ABS and telephony systems or similar
Skilled in Microsoft Office, Google Suite, and similar software
Attention to Detail
Willing to work onsite at JY Square Mall Cebu City Or San Juan City Metro Manila
Staff4Me

Cebu City, Cebu
Permanent
Full-time