salesforce AdministratorSiteMinder

Salesforce Administrator
As a SiteMinder Salesforce Administrator, you will have the opportunity to create, maintain and optimise data and meta-data in a highly complicated yet interesting salesforce implementation. You will primarily be involved in BAU operations, Releases and will be helping the wider SiteMinder team to effectively use Salesforce.
Who we are
SiteMinder is a well established Tech company headquartered here in Sydney. We are proudly the first Aussie-headquartered investment for Silicon Valley-based TCV, which has backed the likes of Facebook, Netflix and Spotify.
Have you ever booked hotel accommodation on , Expedia or TripAdvisor?
Chances are, you've used SiteMinder. Our goal is to liberate hoteliers with technology that makes a world of difference, and we do that by helping them find and acquire guests online.
We also stand proudly as the world's leading guest acquisition platform for hotels, supporting 35,000 hotels in 160 countries to generate more than 87 million reservations on our platform each year.
What you will do as a SalesForce Administrator
Manage queue and close tickets within designated SLA while being responsible for actioning tickets related to data and meta-data fixes for the Sales team
Work with the Business users to seek clarity on the tickets and arrive at a resolution that would benefit the users
Update the tickets with the appropriate comments, emails and status
Daily administration and support of SiteMinders' Salesforce instance for Sales team including but not limited to user management, creation of fields, custom objects, validation rules, workflows, process builders, roles, profiles, page layouts, record types, Reports and Dashboards, email alerts and templates
Advise users on best practice for customising reports and dashboards
Liaise with end users for resolution of tickets and educate them on Salesforce functionalities as required
Focus on minor to complex salesforce enhancements that require analysis, design, configure, testing and deployment
Work with other Admins, Business Analyst, Developers and wider Salesforce team to continually improve the system
Develop and maintain end-user process guides, manuals, data dictionaries and related declarative documentation
Be involved in testing the Salesforce enhancements performed by the team as part of the Agile development lifecycle for releases
Liaise with Salesforce Support where necessary, logging problems and tracking to resolution.
What we look for
At least 2 years experience as Salesforce Administrator
Must have practical experience in Sales Cloud and Service Cloud
Must have solid experience in managing Lightning instances
Salesforce Admin certification mandatory
Sales cloud, Service cloud and Lightning App builder certifications preferable
Outstanding time management & overall Salesforce Admin knowledge
Proven ability to independently perform configurations, testing, implementation, documentation and updating on the Salesforce platform
Practical experience in Classic and Lightning
Must be comfortable in a rapidly changing and sometimes challenging work environment
Keen attention to detail and complex problem solving abilities from an operational and technical perspective
Very good communication skills - written and verbal
Proactive and is not afraid to reach out for clarifications and concerns
What we offer
Competitive market salary
Work for a global company with solid foundations
Ability to grow your career and work on new features
Paid job-related training and certifications
Remote working opportunity
How to apply
Does this job sound like you? If yes, please apply with a copy of your resume and our Talent Acquisition team will be in touch.
We encourage people from underrepresented groups to apply
SiteMinder

Philippines
Permanent
Full-time