salesforce AdministratorSophos

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today's most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central - the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at
Role Summary
This role will functionally report to the Service Manager, the Salesforce Administrator will be handling Incident tickets and can work on Tech Debts as a secondary priority. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. The Salesforce Administrator will be responsible for the executing on the dayto-day configuration, support, maintenance and improvement of our CRM platform.
What You Will Do
Perform application admin and configuration task with minimal to no guidance needed.
Perform Dev work as necessary based on the Issues that arise
Demonstrate broad understanding of the end to end business process for SFDC org
Understand and triage SFDC related incidents
Have high level understanding of SFDC integrations and interface.
Perform monitoring task and being proactive in reviewing application updates and identifying actions needed for IT Apps.
Effectively communicate and coordinate with your business stakeholders
Able to enforce and follow standards and processes (Release / Change / Coding / Version Management).
Has the confidence the push back if controls are not met.
Identify and recommend process improvements to team standards and procedures
Actively identify gaps in our current technology and advise possible solutions
Schedule and manage own time to deliver against agreed priorities
Good command SFDC Admin / standard functions as well as CI/CD and deployment tools
Self-sufficient, self-organizing, Self-Aware and Self-Improving
Be able to support refresh activities and issues.
What You Will Bring
Minimum two years of experience as a
administrator * Formal
training and/ Advanced Salesforce certification/s * Knowledgeable in CI/CD (Bamboo, Octopus, BitBucket, GIT)
Knowledgeable in general ITIL Processes
Knowledge in APEX (minor)
Understands SFDC Configuration
What's Great About Sophos?
· Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the describing your individual rights. If you have any questions about Sophos' data protection practices, please contact .
Sophos

Philippines
Permanent
Full-time