salesforce ADMINISTRATOR l1Ceridian
Salary: Agreement
Work form: Full time
Posting Date: 20/04/2024
Deadline: 28/10/2022
SALESFORCE ADMINISTRATOR L1
Philippines Req #13605
Monday, September 26, 2022
Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.
Makes Work Life BetterTM is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.
How do we make work life better?
By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
We understand that no matter where you are, choosing a new employer is always one of life's most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!
Location: Work is what you do, not where you go. For this role, we are open to remote work
About the opportunity
The Salesforce Administrator (L1) will be part of the support function responsible in providing exceptional customer service and system administration for Salesforce and Robotics Process Automation Platforms. This administrator will act as interface between business owners, other internal stakeholders & technology in order to administer and enhance the system.
The role of Salesforce & RPA Administrator will ideally reside in Manila, Philippines. This role will report directly to the Associate Manager for the Asia Pacific region.
What you'll get to do
Provide level 1 support to all end users on Salesforce and RPA technologies
Ensure that support service levels are maintained
Manage the exception queue in Salesforce and ensuring that cases are promptly transferred to the correct team.
Maintain security including sharing rules and security levels
Manage new business on-boarding onto Salesforce & RPA platform & terminating customer de-activation
Manage Salesforce community's customer on-boarding process
Deliver the continuous training program to all members of Ceridian.
Monitor usage and mentor users/groups needing assistance.
Create and maintain reports and dashboards for the business as needed
Liaise with other members of the Salesforce Centre of Excellence on various initiatives
Be prepared to work in shifts and in US / North American time zones as required
What's in it for you
Encouragement to be the best version of yourself at and away from work:
YOUnity diversity and inclusion programs
Amazing time away from work programs
Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you're living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
Opportunities to fuel your career grow
Skills and Experience we value
A Bachelor's Degree in computer science, engineering or business
At-least one year experience in Salesforce or RPA
Salesforce certification preferred
Computer literate and proficient in standard office applications Word, Excel and Outlook
Strong problem solving, data and software applications skills
Hands on experience with Salesforce administration and declarative configuration is preferred.
#LI-Remote
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.
Ceridian
Philippines Req #13605
Monday, September 26, 2022
Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.
Makes Work Life BetterTM is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.
How do we make work life better?
By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
We understand that no matter where you are, choosing a new employer is always one of life's most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!
Location: Work is what you do, not where you go. For this role, we are open to remote work
About the opportunity
The Salesforce Administrator (L1) will be part of the support function responsible in providing exceptional customer service and system administration for Salesforce and Robotics Process Automation Platforms. This administrator will act as interface between business owners, other internal stakeholders & technology in order to administer and enhance the system.
The role of Salesforce & RPA Administrator will ideally reside in Manila, Philippines. This role will report directly to the Associate Manager for the Asia Pacific region.
What you'll get to do
Provide level 1 support to all end users on Salesforce and RPA technologies
Ensure that support service levels are maintained
Manage the exception queue in Salesforce and ensuring that cases are promptly transferred to the correct team.
Maintain security including sharing rules and security levels
Manage new business on-boarding onto Salesforce & RPA platform & terminating customer de-activation
Manage Salesforce community's customer on-boarding process
Deliver the continuous training program to all members of Ceridian.
Monitor usage and mentor users/groups needing assistance.
Create and maintain reports and dashboards for the business as needed
Liaise with other members of the Salesforce Centre of Excellence on various initiatives
Be prepared to work in shifts and in US / North American time zones as required
What's in it for you
Encouragement to be the best version of yourself at and away from work:
YOUnity diversity and inclusion programs
Amazing time away from work programs
Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you're living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
Opportunities to fuel your career grow
Skills and Experience we value
A Bachelor's Degree in computer science, engineering or business
At-least one year experience in Salesforce or RPA
Salesforce certification preferred
Computer literate and proficient in standard office applications Word, Excel and Outlook
Strong problem solving, data and software applications skills
Hands on experience with Salesforce administration and declarative configuration is preferred.
#LI-Remote
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.
Ceridian
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