sales Technician - mandaueLaptap Enterprises

LAPTAP ENTERPRISES
 
Is currently looking for:
 
SALES TECHNICIAN (Mandaue)
 
RESPONSIBILITIES
 
A. Sales
Serve customers by helping them select units
Drive sales through engagement of customers, suggestive selling
Greet and receives customer questions
Direct customers by escorting them to racks and counters
Provide outstanding customer service
Document sales by creating or updating customer profile records
Process payments by totaling purchases, processing cash, checks, credit or debit cards
Alert management of potential security issues
Assist with inventory and technical departments
Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest and,
Other related responsibilities given to you by the company
B. Customer Service
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels such as calls, text messages, and Facebook comments and messages.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
QUALIFICATIONS
College graduate of any computer or I.T. related course
With background in computer troubleshooting and repair.
Knowledgeable in installation of O.S., software, and other applications.
Highly Knowledgeable with Laptop and Desktop Computers.
Excellent English communication and strong customer service skills.
Friendly and happy personality. Does not get easily discouraged when dealing with customers.
Willing to multi-task and render overtime.
Willing to start ASAP
Benefits:
Company Christmas gift
Company events
Employee discount
Flextime
Opportunities for promotion
Promotion to permanent employee
Schedule:
8 hour shift
Day shift
Flextime
Holidays
Overtime
Weekends
Supplemental pay types:
13th month salary
Bonus pay
Performance bonus