Sales SupervisorSolarAll Solar Energy

SOLARALL SOLAR ENERGY
 
Is currently looking for:
 
SALES SUPERVISOR
 
Job description:
 
I. SUMMARY OF FUNCTIONAL RESPONSIBILITIES
 
Responsible for overseeing and guiding a sales team to achieve the company's sales goals and enhance customer satisfaction
 
Duties and responsibilities:
Sales Reporting and Documentation
Sales Reporting: Prepare and submit regular reports to senior management on sales performance, including online platforms (Shopee and Lazada) and physical sales
Meeting Documentation: Prepare weekly minutes of meetings for the Mancom and other departmental meetings to ensure proper documentation and follow-up on action items.
Inventory and Stock Management
Monitor Stock Levels: Regularly track and monitor inventory to ensure stock levels are adequate for both e-commerce and physical store sales.
Purchasing and Procurement: Purchased items from China and local suppliers to maintain stock levels and meet demand.
Prepare Purchase Requisitions: Create and issue Delivery Slips for projects based on purchase requisitions to ensure timely procurement.
E-commerce Order Management
Monitor and Process Orders: Check orders from Shopee and Lazada accounts and record them in a logbook for tracking.
Send Orders for Packing: Send the list of orders to the designated team member (e.g., Emman) along with the airway bill for preparation and packing.
Sales Record Keeping: Record sales from Shopee and Lazada into the appropriate log to maintain an accurate sales database.
Stock Management: Update stocks on Shopee and Lazada to ensure accurate listings and availability.
Monthly Sales Creation: Create monthly sales reports to monitor e-commerce performance and track sales goals.
Sales Process Management
Oversee the sales process, ensuring adherence to company procedures and sales best practices.
Ensure timely and accurate preparation of quotations, proposals, and contracts.
Track sales performance, review pipelines, and make adjustments to improve outcomes.
Answer Queries and Feedback: Respond to customer queries or feedback on platforms like Shopee and Lazada to ensure customer satisfaction.
Sales and Financial Administration
Quotation Creation: Prepare accurate and detailed quotations for clients, ensuring alignment with company pricing and product offerings.
Billing Preparation: Create billing documents for completed transactions to ensure proper invoicing and record-keeping.
Shipment Processing: Oversee the processing of shipments for online orders, ensuring that they are packed and dispatched on time.
Customer Satisfaction Management
Order Accuracy: Ensuring orders are picked, packed, and shipped correctly to meet customer expectations.
Issue Resolution: Quickly resolve any issues with the order, whether related to the product, shipping, or payment.
Feedback Collection: Collect customer feedback to improve order processes and enhance customer service
Order Documentation
Invoices and Receipts: Generating and sending invoices or receipts to customers after the order is processed and shipped.
Order History: Maintain an order history for each customer, which can be accessed for future reference or repeat orders.
Job Type: Full-time
 
Benefits:
Additional leave
Company Christmas gift
Company events
Opportunities for promotion
Pay raise
Promotion to permanent employee
Experience:
At least 1 year experience
Work Location: In person