sales recruitment and Training AssistantSM Investments

Job Description
General Duties
Detailed Duties
1. Reviews and processes sellers complaints
2. Prepares and issues case documents such as:
a) Notice To Explain
b) Case Summary
c) Case Findings
d) Notice of Sanction
3. In-charge of the investigation
a) Coordinates with other departments for relevant information such as: Account Status, Commission Status, Booking Documents etc.
b) Communicates with the affected Seller and/or Sales Team
c) Gathers documents from parties involved
4. Monitors progress of the complaints
5. Maintains and updates the database
6. Organizes case-related documents and maintains case folders
Professional Eligibility
Skills
Education
Must be a graduate of a 4-year course from a reputable college or university
Experience
1. With at least a year of work experience in HR or Legal Offices
2. Must be focused, detailed, motivated, resourceful, and a team player
3. Must be able to function effectively in a busy work environment
4. Must have a positive work attitude
5. Strong oral and written communication skills
Responsibility
End-to-end case management