Sales ManagerLanceSoft Limited Inc.

We're Hiring for Sales Manager
 
Primary responsibilities:
Solid sales experience in the hospitality industry
Skills and experience in strategic thinking and planning to set sales goals, develop sales strategies, and ensure the team meets or exceeds target
Ability to adapt to changing market conditions and adjust strategies accordingly
Strong client relationship skills
Role Description:
Management of daily activities of a team of call agents
Engages in Customer Escalations
Ensures achievement of all system, team and individual Customer Service goals and standards
Manages Key performance indicators
Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
Responsible for administrative aspects including reporting
Superior communication (oral, written), presentation, and interpersonal skills
Demonstrated ability to develop and implement process enhancements including technology and performance
Ability to plan, prioritize, organize and communicate/sell effectively
Proficiency in Call center applications, Work-force management applications, Quality tools and technologies, and other related Call Center software
Experienced in goal-setting (defining and prioritizing specific, driving objectives)
Responsible for Process level compliance on various standards (BS 7799, COPC, etc) and process improvement projects (Six Sigma, Lean)
Backup for the SDL in absence
Preferred experience in Project Management
Timeshare experience is a must