Sales coach (sme)Sutherland

Company Description
You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.
Job Description
Responsibilities
Be the expert: Assist, support, and coach sales personnel in performing daily sales activities
Sales Coaches are expected to carry deep knowledge about McAfee's Products, Features, and Processes
Identifying individual and team training needs. Create, develop, and implement sales strategies
Develop educational material, including presentations, sales scripts, and case studies if needed
Evaluate employees' performance after each training | Follow through with training
Sales Bootcamp: Handle and monitor the performance of BQ agents identify areas of improvement, provide coaching, feedback, accountability talks, and conduct listening sessions
Develop a relationship with the sales team that makes it easy to communicate their ideas and issues they are facing.
Conduct huddles and upskilling sessions
Involvement in SD validation for filtering future sales associates
Analyze trends and provide insights to the sales manager about observations from audits and coaching
Partner with Training in certifications required for upcoming trainings
Qualifications
Requirement:
Minimum of two years experience in a sales program [BPO]
SME position for at least one year with an extensive background in sales and involved in providing feedback/coaching
Basic knowledge in MS Office
Additional Information
All your information will be kept confidential according to EEO guidelines.
Sutherland

Bicol Region
Permanent
Full-time