sales & admin OPERATIONS ASSISTANTJF Draf Pharmaceuticals Corporation

JOB DESCRIPTION
* Primary responsible for supporting sales, ensuring order satisfaction, coordinating with other departments, motivating staff, handling administrative duties, and promoting customer satisfaction.
* Communicate regularly with sales representatives to carry useful information in achieving set objectives.
* Provide salespersons with tools, scripts, and other relevant content guides for their interaction with a prospective client.
* Providing excellent customer service and maintaining relationships with clients.
* Responding to complaints from customers and giving after-sales support when requested.
* Prepare and file forms and other documents.
* Perform administrative and clerical tasks.
* Perform documentation of client profile information from the master reference system and all associated client contacts.
* Making the company's products and services as attractive as possible to potential customers.
* Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling of marketing events.
* Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
* Input of orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
* Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
* Develop and maintain filing systems so as to maintain sales records, prepare reports, and provide financial information to the Finance Department.
 
JOB QUALIFICATION
* Bachelor's Degree in Sales or Marketing or any Business Courses, preferred.
* At least 6 months of work experience in Sales Operations.
* Well-developed sales and communication skills.
* Strong interpersonal skills, critical-thinking skills, and time-management skills.
* Excellent oral and written communication skills in both technical and business terms.
* Comfortability working in a collaborative environment.
* Proficient in Microsoft Office applications.
* Ability to make decisions and evaluations to determine the needs of the customers.
* Treats all employees and customers with dignity, respect, and courtesy.
 
OTHER JOB REQUIREMENTS
Education
Bachelor's Degree / College Degree
Field of study
Business Studies/Administration/Management, Commerce, Marketing, Others
Specialization
Clerical/Administrative, Sales - Corporate, Merchandising, Retail Sales
JOB BENEFITS
Sales Operations, Efficiency and Time Management, Customer Relationship Building, Knowledgeable in MS OFFICE, Communication skill