safety Investigations team lead i - us&c casUber

As a Team Lead, you will support, operate, scale, and improve Community Operations with a heavy focus on performance & people management through data analytics and leading a team of individuals to deliver stellar outcomes. Continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience, and leading partner relationships across the larger business to set the right expectations and deliver on them.
The ideal candidate for this role is results oriented and should have strong interpersonal skills, excellent time management, and consistently manage performance and organizational changes. This role also requires the candidate to work well under pressure and on their own with minimal direction.
What You'll Do:
Manage performance and get results: Analyze, strategize, implement action items and empower your team to meet and exceed targets on quality, efficiency/productivity, customer, and costs, if applicable. You will also collaborate with other internal or external support teams critical to delivering results.
Lead, coach, mentor, and empower people: Coach your Team members, develop your own people, guide them and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level.
Build and maintain partner relationships: Interact and collaborate with teams from the different regions and cities we support, constantly improving our level of service to customers through exceeding agreed service levels.
Drive accountability on policies, house rules and other guidelines: Reinforce compliance to company policies such as house rules, attendance policy, and PIP guidelines. You will ensure that you and your team members do the right thing each time even if it means doing the difficult things.
Lead improvements on support logic and processes: Review, manage and proactively suggest improvements to current policies and processes to ultimately win our employees, customers, and partners over.
Basic Qualifications
Proficiency in MS and Google Applications
Excellent communication skills Vocabulary, and Grammar
Flexible and adaptable to handle changes in the business
Conflict Management: Knows how to handle internal and external conflicts with ensuring that they still remain professional
Basic Project Management Skills
People Management
Stakeholder Management
Preferred Skills
2 years of experience.
Proven ability to coach, mentor, and lead people by embodying optimistic leadership. Should also be able to plan for development opportunities for team members.
Project Management: Should have a basic understanding of Queue mitigation concepts such as Out of Office Shrink and predicting output based on TPH. Should display deductive thinking and be familiar with concepts such as "Pareto thinking".
Partner Management: Can facilitate, drive meetings with partners and stay on top of new information to pass along to the team; can communicate the "why" behind the information.
About the Team
The Critical and Advanced Support Team caters to Critical Advance Support concerns and situations that are critical issues from our BPOs for certain contacts and situations. The team is composed of very strong-willed individuals, who handle different specialized LOBs and projects that manage the safety and wellbeing of our customers in the US & Canada.
About Uber
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer.
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Mabalacat, Pampanga
Permanent
Full-time