safety Investigations specialist iUber

As a Safety Investigations Specialist, you will take ownership of requests and solve customer tickets across all our critical and advanced lines of business through different modalities (phone, chat, message), challenging yourself to solve the most complicated and interesting problems our users face. You will present your insights to stakeholders and contribute towards the continuous improvement of our policy and services.You will create advocates out of even the most frustrated users, and you're always looking for outstanding and exciting ways to improve their experience!Your Impact in Role:
Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues
Report & document issues with reporting parties using various platforms
Master multiple knowledge bases and contact management systems
Attend cases of a lower level in IRT (L1 / L2), making detailed investigations, using various support platforms (email, chat, phone) to develop case details, analyze evidence, and take the actions according to the process. Tasks may be split into two functions: Standard Safety Support and Investigations and Deactivations
The Experience You'll Bring:Basic Qualifications:
At least 6 months of customer support experience handling sensitive issues
Strong emotional intelligence (EQ) and emotional regulation skills
Strong communication skills, both verbal and written
Strong problem-solving skills
Strong critical thinking skills
Ability to work under pressure and handle a high volume of sensitive incidents
Preferred Qualifications * Prior experience working in a fast-paced, high-pressure environment
Familiarity with contact management systems and knowledge base
Strong data analysis and reporting skills
Ability to work independently and as part of a team to achieve goals
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.
Uber

Mabalacat, Pampanga
Permanent
Full-time