rta specialist (real time analyst)- HealthcareTech Mahindra

Responsibilities
Analysis - Strong Analytical skills
Should be able to handle & achieve the departmental requirements
Maintaining secrecy of data
Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis
Should be open to change, Multi-tasking skills
Ability to manage real time queues and skill changes
Communication between Team Locations to effectively manage the staff
Ensure is able to effectively manage floor discipline
Ability to think on toes and take accurate decisions which will help in meeting the service goals
Requirements
Good knowledge of MS Excel & other MS Office Applications
Should have good Knowledge of Avaya CMS
Ability to think strategically and work in terms of business opportunity and growth
Candidate should be ready to work in a 24*7 environment
Ability to handle pressure and a natural go getter
Should have minimum exposure in Call Center environment for 2 years
With atleast 1 year experience in Real Queue Management
Knowledge of Scheduling should have understanding of basics in Scheduling
Bossjob

Cebu City, Cebu
Permanent
Full-time