At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description Manage connectivity requests and ensure whether they adhere to security and network guidelines, ensuring that requests are possible and achievable in the timescales requested. all work is carried out and documented in accordance with required standards.Communications management, work documentation and change managemeng documentationa
1. Performs 1st level troubleshooting of trouble tickets for outages and quality.
2. Provides Logical Assistance to ANM, Tier2 for all domains within Access Network AOR.
3. Investigates anomaly in HW/SW, Capacity, Configuration Issues and coordinates with Tier2 for 2nd level support /
vendor support / engineering support.
4. Ensures ticket is issued and assigned to appropriate section.
5. Monitors clearing and assures closure of ticket in timely manner with minimum requirement of details for Network
Fault Analytics and Regional Performance.
6. Performs vertical and horizontal escalation during instances of network outages or degradation in the region.
7. Provides regular and timely information on the status of resolution of outages and quality degradation.
8. Flags the section if ongoing restoration is at risk of meeting restoration standards.
9. Addresses service issues and assures their resolution is implemented.
10. Performs service restoration activities such as resetting, rehoming and rerouting when outages or degradation occur.
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Globe Telecom
Job Description Manage connectivity requests and ensure whether they adhere to security and network guidelines, ensuring that requests are possible and achievable in the timescales requested. all work is carried out and documented in accordance with required standards.Communications management, work documentation and change managemeng documentationa
1. Performs 1st level troubleshooting of trouble tickets for outages and quality.
2. Provides Logical Assistance to ANM, Tier2 for all domains within Access Network AOR.
3. Investigates anomaly in HW/SW, Capacity, Configuration Issues and coordinates with Tier2 for 2nd level support /
vendor support / engineering support.
4. Ensures ticket is issued and assigned to appropriate section.
5. Monitors clearing and assures closure of ticket in timely manner with minimum requirement of details for Network
Fault Analytics and Regional Performance.
6. Performs vertical and horizontal escalation during instances of network outages or degradation in the region.
7. Provides regular and timely information on the status of resolution of outages and quality degradation.
8. Flags the section if ongoing restoration is at risk of meeting restoration standards.
9. Addresses service issues and assures their resolution is implemented.
10. Performs service restoration activities such as resetting, rehoming and rerouting when outages or degradation occur.
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Globe Telecom
Other Info
Cebu
Permanent
Full-time
Permanent
Full-time
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Globe Telecom
About the company
Position rsc shift Engineer recruited by the company Globe Telecom at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on RSC Shift Engineer or Globe Telecom company in the links above
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