ROHQ - CTI - Infra SeniorTech Analyst - C12Citigroup

Job Description :Voice Build EngineerPerson on this position is responsible for Voice Services design and integration for a large portfolio of voice products with main focus on NICE environment. Person will be part of Global Voice Build team. The Job Description : Voice Build Engineer Person on this position is responsible for Voice Services design and integration for a large portfolio of voice products with main focus on NICE environment. Person will be part of Global Voice Build team. The team covers project-related activities and work closely with various teams to deliver a professional project implementation service offering to a diverse client/business globally. Key Responsibilities: Manage design, implementation, overseeing build, validation and closure phases for various projects Plan implementation tasks, including change management and communication Manage vendor interaction and activities Validate installed solution against design record Coordinate testing of installed solution with customer environment Monitor day 1 activities and troubleshoot new product deployment Direct liaison with other development and support teams locally and globally Provide technical expertise during audits Work with global teams on global standards and configuration to build Best In Class standards Key Skills: Experience in managing enterprise-scale voice deployments on a variety of platforms Familiarity with a heavily controls-focused environment highly desirable Experience in customer support in a time-critical environment on implementation and driving project deployment. Networking experience (CCNP level) preferred. Knowledge on NICE Voice recording in a large, multi-site, global telephony environment Knowledge on NICE Engage, RTA, NTR and CS products. Knowledge of Voice recording and integration with 3rd party devices. Experience in a financial services environment is highly desirable but not essential Strong communication, organization and planning skills Ability to react to a dynamic environment Strong problem-solving skills and analytical approach Strong team-player and collaborator Fluent English written and spoken Certified with NICE Engage, NIM 4.1, NTR, RTA, CS Development Value: Exposure to various resolver teams throughout the EMEA, ASPAC, LATAM, NA regions. Opportunity to increase knowledge across voice products by participating in modular training Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - PH Time Type : Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity . To view the "EEO is the Law" poster. To view the EEO is the Law Supplement . To view the EEO Policy Statement . To view the Pay Transparency Posting .
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