risk mitigation OfficerSecurity Bank
Workplace: Muntinlupa
Salary: Agreement
Work form: Full time
Posting Date: 14/11/2025
Deadline: 10/03/2021
About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Risk Mitigation Officer, you will be responsible for processing Risk Mitigation qualified accounts according to the Risk Mitigation Program guidelines, and attending to borrowers' complaints, inquiries and requests with respects to restructuring and repayment. The purpose of this role is to provide support to clients in need of Risk Mitigation options provided by the Bank, and ensure the effective processing of their loan accounts to meet the team's performance standards.
How you'll contribute
Review and assess accounts endorsed for Risk Mitigation based on set Risk Mitigation Program guidelines.
Perform call outs to follow-up on possible payment promises or collection of documents prior to the booking of accounts, to avoid future cancellation of availed Risk Mitigation Program.
Once case is qualified for Risk Mitigation, continuously monitor case to ensure complete documentation is submitted by the client, and to clearly define the terms of the Risk Mitigation Program.
Initiate and recommend adjustments/reversals of accounts via PRO2COL collections system or in batch via Sentinel - Transaction Interface, to update the account.
Prepare recommendation of accounts for endorsement to LOSD Department according to guidelines, to have the accounts re-booked in the system.
Monitor and reach the yearly and monthly KPIs (Number of booked accounts. RPS default rate, Accuracy on RPS booking, % of customers with restructuring/extension/amendament that stayed cured after 3 months, Number of complaints received from customers).
Monitor and update the Repayment Scheme (RPS) Tracker to determine the percentage of default of accounts booked to RPS.
Perform account status updating in the database and encoding for Risk Mitigation booking.
Create and endorse router for processing of other departments via Customer Contact Manager (CCM).
Recommend process improvement and innovations, and ensure the same are documented and forwarded for discussion/approval to eliminate manual process and increase one's productivity.
What we're looking for
Must have at least 3 years of related experience.
Should have a Collections background
With knowledge in handling risk mitigation for past due accounts
Must have good communication and decision-making skills
Should possess effective negotiation skills
Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Risk Mitigation Officer, you will be responsible for processing Risk Mitigation qualified accounts according to the Risk Mitigation Program guidelines, and attending to borrowers' complaints, inquiries and requests with respects to restructuring and repayment. The purpose of this role is to provide support to clients in need of Risk Mitigation options provided by the Bank, and ensure the effective processing of their loan accounts to meet the team's performance standards.
How you'll contribute
Review and assess accounts endorsed for Risk Mitigation based on set Risk Mitigation Program guidelines.
Perform call outs to follow-up on possible payment promises or collection of documents prior to the booking of accounts, to avoid future cancellation of availed Risk Mitigation Program.
Once case is qualified for Risk Mitigation, continuously monitor case to ensure complete documentation is submitted by the client, and to clearly define the terms of the Risk Mitigation Program.
Initiate and recommend adjustments/reversals of accounts via PRO2COL collections system or in batch via Sentinel - Transaction Interface, to update the account.
Prepare recommendation of accounts for endorsement to LOSD Department according to guidelines, to have the accounts re-booked in the system.
Monitor and reach the yearly and monthly KPIs (Number of booked accounts. RPS default rate, Accuracy on RPS booking, % of customers with restructuring/extension/amendament that stayed cured after 3 months, Number of complaints received from customers).
Monitor and update the Repayment Scheme (RPS) Tracker to determine the percentage of default of accounts booked to RPS.
Perform account status updating in the database and encoding for Risk Mitigation booking.
Create and endorse router for processing of other departments via Customer Contact Manager (CCM).
Recommend process improvement and innovations, and ensure the same are documented and forwarded for discussion/approval to eliminate manual process and increase one's productivity.
What we're looking for
Must have at least 3 years of related experience.
Should have a Collections background
With knowledge in handling risk mitigation for past due accounts
Must have good communication and decision-making skills
Should possess effective negotiation skills
Security Bank
Other Info
Alabang, Muntinlupa City
Permanent
Full-time
Permanent
Full-time
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