Reservation OfficerPlaza Premium Lounge Singapore Pte. Ltd.

The Reservations Officer responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/she ensures that reservation requests are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation bookings promptly in accordance with guests' booking confirmations. He/she also preparing the list of expected arrivals for the front office, assisting in pre-registration activities and processing advance reservation deposits. He/she updates room inventory via the distribution channels and assists to develop forecasts and reports for room revenue and occupancy.
Job Description:
Manage reservation requests
Assist guests in room reservation requests
Provide information on hotel facilities, promotions and special airport programmes to guests
Handle guests' concerns and feedback on reservation requests
Handle email enquiries in a timely manner
Liaise with sales team, travel agents and referral networks on reservation requests
Manage reservation operations
Perform enquiries to check room inventory and availability of room types and rates
Make reservations in the Oasis Property Management System (PMS) in accordance with room booking requirements
Process requests for reservation cancellations, amendments, and updates of guests' information and preferences
Liaise with front office to prepare pre-registration activities and process advance reservation deposits
Maintain confidentiality of guests' information when carrying out reservation operations
Perform reservation operations in accordance with property's policies and standard operating procedures
Commission Reconciliation for online travel agents and also disputing of reservations.
Tracking of daily cancellations
Manage room inventory
Create room blocks for group bookings in Oasis PMS
Update room inventory through global distribution system, online travel agents and web booking systems
Assist to prepare reports on room occupancy
Assist to develop forecasts for room revenue and occupancy
Create sales opportunities
Upsell hotel rooms and facilities to maximise room revenue
Create sales leads by converting guest queries into sales
Follow-up with guests to close sales
Manage human resources, finance and continuous improvement
Provide suggestions for productivity improvement to enhance reservation operations
Generate ideas for service innovation to enhance service delivery and customer experience
Other
Work closely and maintain good relationship with other departments
Perform work assignments given by superior and the management
Job Requirements:
Relevant experiences in hotel or customer service is an advantage
Passionate in delivering excellent guest service
Possesses strong communication and administration skills
Multi-lingual, excellent spoken and written English is a must, and the ability to speak other languages would be an advantage
Willing to work on shift hour