Reservation assistantBSA Solutions Inc.

Have you had 2+ years experience working with one of the major hotel groups or travel websites?
Embark on a new career where you have the opportunity to manage a select group of luxury homes and apartments in Southern England. Our client, a holiday rental agency manages a boutique collection of holiday apartments and homes throughout Brighton, by the sea. With the business growing, the client is looking for a Reservation Assistant to support the existing team, in managing the booking process, scheduling property maintenance and housekeeping and making sure the booking websites are correct and up-to-date.
This is an office-based role in one of our office locations - Cebu IT Park or JDN Square, Mandaue City. About the Role
Answering calls, SMS and live chat from guests, booking agencies and others;
Working with our Live Answering Team who will also be handling calls outside of dedicated hours;
Making new bookings, change bookings and ensure that arrival and departure information is promptly sent;
Handling guests complaints and monitoring guests are complying with the noise policies;
Resolving guests related issues during their stay; and
Planning other tasks as needed and directed by the client.
Requirements
Previous experience in a position as a Hotel Reservations Clerk, Operations Personnel or experience in the BPO industry in accounts handling hotel and travel industries;
Excellent English communication skills, including advanced written and spoken;
Demonstrated advanced skills in Microsoft Office applications;
Exceptional time management skills with the ability to meet strict deadlines; and
Demonstrated experience in developing a high standard of high volume correspondence and administration.
Benefits
Fifteen (15) days vacation leave all convertible to cash;
Performance bonus scheme;
5K talent referral program;
200K HMO + 100k life insurance +10k outpatient medicine benefits for you and your dependent with option to add additional dependents from start date;
Personalised holistic learning covering leadership, communication and business acumen provided by experienced corporate trainers;
Monthly talent engagement program; and
Comprehensive COVID-19 preventative and 24/7 response management plan with workstation designed for COVID-19.
BSA Solutions Inc.

Cebu City, Cebu
₱18,000-22,000 per month
Permanent
Full-time