Reservation Agent | shifting schedule | onsite | cebu cityTASQ Staffing Solutions

Work Setup: Onsite, Cebu City
Shift: No Fixed ScheduleResponsibilities:
Provide Expert Travel Consultation: Advise clients on destinations, transportation, accommodations, travel requirements, and travel insurance options.
Handle Travel Bookings: Book flights, hotels, transfers, cruises, and tour packages based on client preferences, schedules, and budget.
Manage Customer Service & Escalations: Communicate directly with passengers to address concerns, resolve issues, and offer practical travel solutions.
Ensure Regulatory Compliance: Provide accurate, up-to-date information regarding travel regulations, visas, and other entry policies.
Supplier Coordination: Liaise with airlines, hotels, tour operators, and transportation providers to confirm bookings and ensure smooth logistics.
Administrative Duties: Prepare detailed travel documentation, reports, and maintain accurate and confidential client records.
Qualifications & Requirements:
At least 1 year of relevant experience as a Travel Consultant or in a similar role within the travel industry.
Experience handling escalated cases and direct passenger communication is an advantage.
Must have recent experience with GDS platforms such as Amadeus, Sabre, or Galileo.
Proficient in Microsoft Office Suite and online booking/reservation tools.
Excellent communication, negotiation, and problem-solving skills.
Strong attention to detail and ability to perform well under pressure.
Capable of multitasking and efficiently managing multiple client inquiries.
TASQ Staffing Solutions

Cebu City, Cebu
Permanent
Full-time