reservation admin (qa level) | onsite | Night Shift | asapStaff Outsourcing Solutions, LLC

RESERVATION ADMIN (QA LEVEL) | ONSITE | NIGHT SHIFT | ASAP
 
Job Details:
We are seeking a highly skilled and experienced Reservation Admin with QA expertise to join our team. The successful candidate will be responsible for managing reservations, ensuring customer satisfaction, and conducting quality assurance tests to maintain the highest standards of service.
 
Generic Key Responsibilities:
Manage reservations:
Receive and process reservation requests via phone, email, or online platforms
Confirm reservation details with customers, including dates, times, and any special requests
Update reservation systems with accurate information and communicate any changes to relevant parties
Collaborate with other departments, such as housekeeping and maintenance, to ensure a smooth reservation experience for customers
Ensure customer satisfaction:
Respond promptly and professionally to customer inquiries and concerns
Provide personalized and helpful service to all customers
Resolve any issues or complaints in a timely and satisfactory manner
Maintain a high level of customer satisfaction and loyalty
Conduct quality assurance tests:
Collaborate with the QA team to develop and implement testing procedures for reservation processes
Conduct regular tests to identify any issues or areas for improvement
Document test results and provide recommendations for improvements
Collaborate with other departments to implement recommended improvements
Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Minimum of 2 years of experience in a reservation or customer service role in the hospitality industry
Proven experience as QA Specialist
Strong English communication and interpersonal skills, both verbal and written
Proficient in Microsoft Office Suite and reservation management systems
Ability to work in a fast-paced and dynamic environment, with a focus on customer satisfaction and team collaboration
Must have basic Math skills
Why apply with us?
Competitive Compensation package with Salary Appraisals
Saturday-Sunday Off
Equipped with the latest technologies
Monthly Incentive Rewards on successful orders and Attendance Productivity
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area.
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee
Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
 
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.
 
Overview:
 
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
 
For more information about our company, visit the following sites:
Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/