representative, Customer ServiceAnalog Devices

Analog Devices (NASDAQ: ADI) designs and manufactures semiconductor products and solutions. We enable our customers to interpret the world around us by intelligently bridging the physical and digital worlds with unmatched technologies that sense, measure and connect.
Primary Function: (Give a general description of this position.)
Demonstrates ability to build and maintain strong relationships with customer and colleagues.
Understands the issues that drive customer scorecards or relationship.
Competency Level:
Educational Background:
(List minimum education and required discipline, e.g. Bachelor's Degree, Master's Degree, etc.)
Preferably a graduate of Industrial Engineering or any 4 years bachelor's degree course.
Experience: (List minimum number of years and field of exposure, licensure, registration, and/ or certification required).
Must have at least 3-years of work experience in related field, preferably in semiconductor industry.
Knowledge, skill and abilities: (List the competencies the employees must have to be successful in the position)
Excellent verbal and written communication skills.
Strong computer skills.
Has reasonable product knowledge and some years of experience in a customer-oriented position.
Knowledge of SAP is an advantage.
Major Duties & Responsibilities: (List the major responsibilities of the position. Most jobs have 5-7 major job responsibilities that represent the essential function of the position.)
Provide excellent customer service and maintain excellent customer relationship.
Interface and communicate with logistics, business planning, engineering and others as required to accomplish job functions.
Respond to customer requests for pricing and product lead-times in a designated region
Manage progression of all customer quotes above a stated revenue amount.
Manage the backlog of the customers.
Regularly interface with our manufacturing facilities in Thailand and Philippines to discuss delivery challenges.
Identify and generate useful business intelligence and report to senior staff.
Recommend process improvements.
Ensure that the company's commitment on environmental management, health and safety is observed and performed.
Be aware of the company's quality and environmental policies.
For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.
Analog Devices, Inc. is an Equal Opportunity Employer Minorities/Females/Vet/Disability
Education Level: Bachelor's Degree
Travel Required: No
Analog Devices

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Permanent
Full-time