Reports Analyst - with hmo coverageAGR Operations Manila, Inc. dba Personiv

Duties and Responsibilities:
Conduct real time monitoring (shift schedule and break adherence).
Administer intraday changes (if needed).
Make recommendations to leaders to improve productivity and compliance.
Communicate identified risks to leadership and team members.
Report contact center and process executive performance to supervisors and management.
Assist in planning analysis when necessary.
Perform other duties as required.
Skills and Qualifications:
▪ At least 2-3years prior hands-on experience in Workforce Management, Reporting and Analytics and other related roles.
▪ Advance skills in MS Excel and Powerpoint.
▪ Knowledge in using Workforce applications preferred
▪ Strong mathematical, analytical, communication and interpersonal skills.
▪ Strong customer service skills and negotiation skills with sense of urgency in mind.
▪ Capable to adapt in fast paced environment, learn and retain new or evolving information and procedures.
▪ Willing to work on shifting schedule including weekend and holidays.
▪ Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience.
▪ Ability to work in a team environment.
▪ Ability to exercise discretion on sensitive and confidential matters.
▪ Amenable working on shifting schedules including graveyard.
▪ Amenable to work in Alabang, Muntinlupa City once work in office resumes
Workbank

Alabang, Muntinlupa City
Permanent
Full-time