Reporting team leadSecurity Bank
Workplace: Muntinlupa
Salary: Agreement
Work form: Full time
Posting Date: 12/11/2025
Deadline: 28/02/2021
About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Reporting Team Lead, you will be responsible for supporting the operations of the Collections Department by generating required reports providing related analysis regarding collections processes and trends. The purpose of this role is to ensure all the collections teams' data gathering, reporting and analysis needs are met to enhance the decision-making process.
How you'll contribute
Gather and consolidate large collections of data from dialer and collections systems to be made available for reporting needs.
Maintain the developed standard set of performance reports to evaluate all collections processes (operative reports, productivity reports, efficiency reports, etc.), and portfolio changes (cure rate trends, recovery rate trends, cost-efficiency trends, etc.) and ensure they are delivered to the responsible parties within an acceptable timeframe.
Provide regular reporting on communication tool efficiency to directly support the Strategist.
Provide data expertise, proactive support, and findings to the Collections Department for any on-going system issues, investigation and implementing changes or projects within the operations.
Track and report impact of any procedural or process changes due to strategy modifications/implementations to ensure accuracy of results to support decision-making.
Recommend changes regarding departmental efficiencies (i.e. organization of workflow and processing activities) with data evidence, to maximize departmental productivity.
Forecast, track and measure key business metrics including cure rates, recovery rates, flow rates, and cost efficiency rates to support new initiative development and overall portfolio strategy modifications.
Conduct guided analytical dives to properly diagnose, document and report on the drivers of unexpected changes to the Collections Portfolio.
Conduct sensitivity and scenario analyses to understand the impact of process changes on operative, capacity, efficiency and overall portfolio levels.
Monitor and reach the yearly and monthly KPIs (Timely report generation, Flow rate (all Buckets), Qualitative survey results (% our of maximum points), Number of complaints received from end users of reports).
What we're looking for
At least 5 years of relevant experience
Knowledgeable in Collections reporting
Proficient in the use of MIS, computer programs (Excel/Word/Power point)
Has experience in project/reports implementation
With good oral & written communication skills
Able to communicate effectively with all levels of the organization and external parties
Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Reporting Team Lead, you will be responsible for supporting the operations of the Collections Department by generating required reports providing related analysis regarding collections processes and trends. The purpose of this role is to ensure all the collections teams' data gathering, reporting and analysis needs are met to enhance the decision-making process.
How you'll contribute
Gather and consolidate large collections of data from dialer and collections systems to be made available for reporting needs.
Maintain the developed standard set of performance reports to evaluate all collections processes (operative reports, productivity reports, efficiency reports, etc.), and portfolio changes (cure rate trends, recovery rate trends, cost-efficiency trends, etc.) and ensure they are delivered to the responsible parties within an acceptable timeframe.
Provide regular reporting on communication tool efficiency to directly support the Strategist.
Provide data expertise, proactive support, and findings to the Collections Department for any on-going system issues, investigation and implementing changes or projects within the operations.
Track and report impact of any procedural or process changes due to strategy modifications/implementations to ensure accuracy of results to support decision-making.
Recommend changes regarding departmental efficiencies (i.e. organization of workflow and processing activities) with data evidence, to maximize departmental productivity.
Forecast, track and measure key business metrics including cure rates, recovery rates, flow rates, and cost efficiency rates to support new initiative development and overall portfolio strategy modifications.
Conduct guided analytical dives to properly diagnose, document and report on the drivers of unexpected changes to the Collections Portfolio.
Conduct sensitivity and scenario analyses to understand the impact of process changes on operative, capacity, efficiency and overall portfolio levels.
Monitor and reach the yearly and monthly KPIs (Timely report generation, Flow rate (all Buckets), Qualitative survey results (% our of maximum points), Number of complaints received from end users of reports).
What we're looking for
At least 5 years of relevant experience
Knowledgeable in Collections reporting
Proficient in the use of MIS, computer programs (Excel/Word/Power point)
Has experience in project/reports implementation
With good oral & written communication skills
Able to communicate effectively with all levels of the organization and external parties
Security Bank
Other Info
Alabang, Muntinlupa City
Permanent
Full-time
Permanent
Full-time
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