Key Skills
American Accent
Australian Accent
Avaya Phone Usage
British Accent
Call Handling
Canvassing / Cold-calling
Customer Service
Neutral Accent
Job Description
We are looking for a Repairs Case Manager for an Australian peer-to-peer car rental company. You will be joining a rapidly growing sharing economy startup as a member of their Damage Team within the Membership Experience Department. There is plenty of scope for career advancement for the right person. If you are highly intelligent, highly motivated and excited by an evolving startup environment, you could be the perfect candidate for this role.
Responsibilities:
Delivery of exceptional experiences and service to members (being empathetic, helpful, adaptable, energetic, fun, and showing initiative).
Examples include:
Regular interaction with our members via email and phone, reflecting our company values;
Receiving and responding to feedback from members at different stages of their user experience relating to damage cases.
Providing operational, administrative and strategic support to the Sydney-based damage team
Delivering prompt and easily understandable direction to external stakeholders. E.g. smash repairers, insurance company, assessors.
Investigating photographic evidence to determine liability of damages; and
Maintaining clear and concise notation for quick reporting to Sydney damage team
Contributing to the development of systems to train others on how to interact with our members and how to make us remarkable
Creating processes and protocols to ensure best practice is followed in any given damage case
Requirements
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field
At least 4 years of working experience in related field(s) is required for this position
Strong preference for insurance experience, specifically claims
Excellent English communication skills
Willing to work at Ortigas Center, Pasig City on a day shift schedule
Why Join Us?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.
MicroResumes
American Accent
Australian Accent
Avaya Phone Usage
British Accent
Call Handling
Canvassing / Cold-calling
Customer Service
Neutral Accent
Job Description
We are looking for a Repairs Case Manager for an Australian peer-to-peer car rental company. You will be joining a rapidly growing sharing economy startup as a member of their Damage Team within the Membership Experience Department. There is plenty of scope for career advancement for the right person. If you are highly intelligent, highly motivated and excited by an evolving startup environment, you could be the perfect candidate for this role.
Responsibilities:
Delivery of exceptional experiences and service to members (being empathetic, helpful, adaptable, energetic, fun, and showing initiative).
Examples include:
Regular interaction with our members via email and phone, reflecting our company values;
Receiving and responding to feedback from members at different stages of their user experience relating to damage cases.
Providing operational, administrative and strategic support to the Sydney-based damage team
Delivering prompt and easily understandable direction to external stakeholders. E.g. smash repairers, insurance company, assessors.
Investigating photographic evidence to determine liability of damages; and
Maintaining clear and concise notation for quick reporting to Sydney damage team
Contributing to the development of systems to train others on how to interact with our members and how to make us remarkable
Creating processes and protocols to ensure best practice is followed in any given damage case
Requirements
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field
At least 4 years of working experience in related field(s) is required for this position
Strong preference for insurance experience, specifically claims
Excellent English communication skills
Willing to work at Ortigas Center, Pasig City on a day shift schedule
Why Join Us?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.
MicroResumes
Other Info
Ortigas Center, Pasig City
Permanent
Full-time
Permanent
Full-time
Submit profile
MicroResumes
About the company
Position repairs case Manager recruited by the company MicroResumes at Pasig, Joboko automatically collects the salary of , finds more jobs on Repairs Case Manager or MicroResumes company in the links above
About the company