registry ManagerRUSTAN COMMERCIAL CORPORATION

RUSTAN COMMERCIAL CORPORATION
 
Is currently looking for:
 
REGISTRY MANAGER
 
JOB SUMMARY
 
The position provides the highest level of customer service targeting customer's lifestyle and building quality registrations and memberships that result in increased sales.
 
AREAS OF RESPONSIBILITY
 
A. SALES
Monitors and reviews sales performance to determine if targets are met and makes recommendations to address shortfall in sales volume and number of registrations. 
B. REGISTRY
Oversees entire registry program of assigned store location; guides customers through registration process and orients clients on services and facilities available at Rustan's.
Provides consultation in item selection for the registry; updates customer preference listing and coordinates sale of items to prevent duplication; handles gift returns/exchange.
Identifies and communicates best sellers and key items to ensure availability of merchandise assortment.
C. CLUBS
Responsible for club membership programs of assigned store location; makes recommendations to improve marketing, promotion and publicity for clubs, increase memberships and gain referrals.
D. NETWORKING
Identifies and pursues potential customers to expand customer network and create new business.
E. CUSTOMER SERVICE
Responds to customer inquiries; handles and resolves escalated customer issues.
Promotes and monitors the distinct quality of Rustan's merchandise and service.
F. PEOPLE MANAGEMENT
Maintains personnel quality by enforcing company and store standards.
Provides leadership, motivation and constructive performance reviews to develop an effective, high-performing registry team.
Creates a positive work environment that results in retention and turnover reduction.
G. ADMINISTRATIVE
Clearly communicates registry policies, procedures and programs to ensure proper execution.
Prepares and submits monthly sales and status reports to monitor performance and productivity.
QUALIFICATIONS
EDUCATION
College degree in any business-related course
EXPERIENCE
At least 4 years work experience, preferably in a high-end service-oriented industry
TECHNICAL COMPETENCIES
Computer literate, knowledge of home & lifestyle, inventory management, events management, marketing
BEHAVIORAL COMPETENCIES
Building customer loyalty, communication, customer focus, decision making, persuasiveness