regional Operations process excellence headCircles.Life
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 15/12/2020
Founded and grounded in Singapore, Circles.Life is the world's first and most successful digital telco.
Our mission: to re-imagine mobile experiences for the digital consumer, and disrupt the global multi-trillion-dollar telco industry.
Through our proprietary operating platform built entirely in the cloud, we are re-imagining the way telcos operate; winning in domestic market share with our best-in-class customer experience; and gearing up to launch in markets ripe for change across Asia.
This is where you come in.
Circles.Life is looking for a Regional Operations Process Excellence Head who loves to establish and enhance business processes to improve reliability, increase simplicity and enable growth.
Job Duties:
Champion and lead the deployment of process improvement program for Operations team and Customer Happiness team.
Provide analytical inputs to Head of Operations on productivity, fulfillment performance, costs and profitability for planning and execution.
Devise and implement measurement tool for monitoring performance.
Lead change process and identify improvement opportunities and work with vendors and/or internal departments (including Product and Engineering teams) to achieve the desired outcome.
Define and provide product feature requirements and the corresponding expected business impact.
Conduct process audits & process reviews for ensuring strict adherence to SOPs.
Lead, train and monitor the performance of operations teams to ensure efficiency in service operations and meeting targets for operational effectiveness and customer satisfaction.
The Ideal Candidate
Minimum 7-10 years of professional experience in roles focusing on process improvement and/or product management, preferably in the eCommerce or telecommunications industry.
Degree in Logistics, Engineering or quality related field preferred.
Very strong analytical skills and the ability to make informed decisions and recommendations based on data. Expert in Excel and SQL with capacity to learn new software and programming language.
Proven track record in successful implementation of process improvement initiatives.
Good project management and sound problem-solving skills.
Able to thrive in a dynamic environment, constantly challenge the status quo and push new ideas forward.
Strong interpersonal capabilities and ability to work cross-functionally with other departments and teams.
Excellent communicator, high fluency in written and spoken English.
Driven and resourceful.
Loves to solve puzzles.
Passionate about delivering superior customer service.
To all recruitment agencies: Circles.Life will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
Please do not forward resumes to our jobs alias, Circles.Life employees or any other company location. Circles.Life will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
Circles.Life is very agency friendly and as such we would encourage you to share your interest at [Protected Info] and we will review you application based on our hiring needs.
We regret to inform you that only shortlisted candidates will be contacted for interviews.
Circles.Life
Our mission: to re-imagine mobile experiences for the digital consumer, and disrupt the global multi-trillion-dollar telco industry.
Through our proprietary operating platform built entirely in the cloud, we are re-imagining the way telcos operate; winning in domestic market share with our best-in-class customer experience; and gearing up to launch in markets ripe for change across Asia.
This is where you come in.
Circles.Life is looking for a Regional Operations Process Excellence Head who loves to establish and enhance business processes to improve reliability, increase simplicity and enable growth.
Job Duties:
Champion and lead the deployment of process improvement program for Operations team and Customer Happiness team.
Provide analytical inputs to Head of Operations on productivity, fulfillment performance, costs and profitability for planning and execution.
Devise and implement measurement tool for monitoring performance.
Lead change process and identify improvement opportunities and work with vendors and/or internal departments (including Product and Engineering teams) to achieve the desired outcome.
Define and provide product feature requirements and the corresponding expected business impact.
Conduct process audits & process reviews for ensuring strict adherence to SOPs.
Lead, train and monitor the performance of operations teams to ensure efficiency in service operations and meeting targets for operational effectiveness and customer satisfaction.
The Ideal Candidate
Minimum 7-10 years of professional experience in roles focusing on process improvement and/or product management, preferably in the eCommerce or telecommunications industry.
Degree in Logistics, Engineering or quality related field preferred.
Very strong analytical skills and the ability to make informed decisions and recommendations based on data. Expert in Excel and SQL with capacity to learn new software and programming language.
Proven track record in successful implementation of process improvement initiatives.
Good project management and sound problem-solving skills.
Able to thrive in a dynamic environment, constantly challenge the status quo and push new ideas forward.
Strong interpersonal capabilities and ability to work cross-functionally with other departments and teams.
Excellent communicator, high fluency in written and spoken English.
Driven and resourceful.
Loves to solve puzzles.
Passionate about delivering superior customer service.
To all recruitment agencies: Circles.Life will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
Please do not forward resumes to our jobs alias, Circles.Life employees or any other company location. Circles.Life will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
Circles.Life is very agency friendly and as such we would encourage you to share your interest at [Protected Info] and we will review you application based on our hiring needs.
We regret to inform you that only shortlisted candidates will be contacted for interviews.
Circles.Life
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