real time CoordinatorPicnicHealth

PicnicHealth is a San Francisco, California-based, venture capital-funded healthcare and technology company. We work directly with patients to collect, digitize, and manage their complete medical records from any doctor or healthcare system in the US, empowering them with control over their care through a personal health timeline---in an easy-to-use, secure online dashboard. Through this work we're building, patients can also choose to contribute their data that powers some of today's most cutting edge medical research. To date, we've helped tens of thousands of patients and partnered with some of the world's largest biopharma companies.
It's an exciting time to join the PicnicHealth team - we just announced our raise and are growing quickly in revenue, partnerships, and people. We 3x'd our ARR two years in a row now and on track to continue this trend, building partnerships with over a dozen Life Sciences groups, including 3 of the top 6 Biopharma firms in the US. We're going through a period of hyper-growth - we tripled the size of the team in the last 18 months and we're looking to at least double over the next year. We have a collaborative and engaged team culture that is mission driven and excited about the technology we're building and real solutions we're offering patients.
The office in Cebu, Philippines is responsible for medical record processing operations -- RNs, Medical Technologists, Pharmacists, Physical and Occupational Therapists, Data Processors and Retrieval Agents who work hand-in-hand with a wide-range of medical records, creating usable databases and beautiful patient timelines.
Job Brief
We are looking for a Real Time Coordinator andis responsible for real time monitoring, tracking, documenting, communicating, and reporting on multiple business process in Picnichealth, ensuring that the business has the right staffing available to handle to the forecasted volume of incoming tasks to meet the timeliness and accuracy of work.
Your role as Real Time Coordinator will study patterns and trend data to forecast work volume and calculate staffing requirements. You will communicate significant changes or events to the Site Operations Management team
Responsibilities
Analyze performance of all operational queues to ensure key performance indicators are being maintained and identifying opportunities for improvement and preventing missed service levels before they occur.
Monitor various operational apps to ensure efficient distribution of work.
Manage and publish intraday reporting to track service level trends and team performance.
Adjust staffing and scheduling according to changing needs of the business.
Monitor schedules and escalate issues regarding attendance adherence.
Work on activities and/or projects as requested by management.
Requirements
At least with 1 year of Real Time or Workforce Management Coordinator experience from a BPO or shared services company.
Advanced knowledge of workforce management and efficiency metrics.
Proficient at creating reports using Microsoft Excel or Google Sheets.
Bottom Line
You have to be ready to hustle! We move fast...done is better than perfect, and continuous improvement is important. You must be ready and excited to learn on your feet and help build a growing business.
GoHire

Cebu
Permanent
Full-time