quotes Management managerLexmark

Responsibilities :
JOB PURPOSE/MISSION/SUMMARY:
JOB PURPOSE
Manage a team of highly skilled quotes analysts and ensure quote completeness and its integration to SAP/Vistex for contract and agreement creation as an input to the O2C process based on established service level and quality agreements.
WW ISS HARDWARE
Reviews/Checks the completeness of the quote and approves it in D365. Interprets and identifies quotes with errors and collaborates with the corresponding business owners. Performs specific transactions related to Vistex Agreements and SAP contracts involving the verification, validation and approval of quotes in D365 within the framework of established systems and procedures.
WW ISS SOFTWARE
Reviews/Validates software opportunities, finalize the quote and approves the opportunity in D365 then send to SAP for automatic contract creation. Creates manual contract for Channel Requests. Processes SMSA Renewals. Creates/Updates Software Contracts for special requests. Creates Sold To for ISS Software Opportunities.
Work with Business Operations to support operational issues impacting the business.
CONTINUOUS PROCESS IMPROVEMENT
Regularly review Timeliness of Quotes Approval (On-Time and SLA), identify the root cause and create initiatives for improvement
Drive to utilize the power tools such Power BI, Power App, Power Automate and Power Query to improve process efficiency.
Identify and reduce top GAPs issues and NRFT reasons through appropriate actions (root cause analysts, trends analysis, system enhancements, power tools, etc)
Identify opportunities to reduce manual processes and champion automation through coordination with the EBA / IT Team, Reporting and use of power tools.
Drive analytics by identifying consistencies / inconsistencies in data trends on: GAPs issues increase/decrease, and NRFT issues
Owns and investigates to resolve any non-customer perfect survey results/feedback
Regularly review & update Quote Management's Handbook, desktop procedures and ISO documentation with the Quotes SMEs on both HW and SW process
TEAM MANAGEMENT
Team metrics monitoring and coaching:
Compliance to Service Level Agreement (SLA)
Quality
Customer Satisfaction
Productivity
Timely resolution of escalations
Results of Stakeholder Survey
Workforce development through key employee retention, progression and engagement
Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution, including goal setting, feedback, and performance development planning
Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of HRBP, when necessary:
Customer Focused Objective (CFO)
Individual Development Plan (IDP)
Individual Performance Scorecard (IPS) discussions
Succession Planning
New Employee Onboarding Checklist
Results of Employee Engagement
Retention Rate vs Industry
Manager Appreciation Awards (MAA)
Living the Vision Award (LTVA)
Performance Improvement Plan (PIP)
Plan staffing levels & determines department's budget for the year (both capex and opex). This encompasses the following:
Approval of Workday Transactions;
Approval of Leaves and Absences;
Review of Timesheets (tardiness, overtime, project allocations (for COE only) et al);
Approval of Materials request via Supplier Relationship Management Tool (SRM);
Approval of Expense Reports (TEA)
Works with HRBP to recruit, interview, select, hire, and employ an appropriate employees
Responsible for overseeing and leading the work of a group of people
Lead with Courage and Optimism
Provide oversight and direction to the employees in accordance with the organization's policies and procedures
Act on results of Manager Feedback
Enforces the Compliance to Company's Code of Business Conduct (COBC)
Responsible for health and safety of the workforce
Team's compliance to Environmental Health & Safety (EHS)
Team's compliance to 5S
Business Continuity Preparedness (BCP)
Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, regular interpersonal communication
Team Huddles
Team Meeting
Monthly/Quarterly/Annual Reviews
Team Bonding
Identify opportunities for personal ongoing development (self-initiated)
Manager's CFO
Manager's IDP
Manager's IPS
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
Displays and understands the E2E Quote process and its importance
Demonstrates knowledge of the end to end process of quote creation in D365. Understands the impact to Vistex and SAP.
Demonstrates basic understanding of the concept of quotes management.
Demonstrates the ability to communicate in a manner that is concise and coherent with negligible errors in grammar and pronunciation.
Understands stakeholder expectations and objectives.
EDUCATIONAL BACKGROUND:
Graduate of any 4-year business related course.
With Leadership experience.
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Lexmark

Cebu
Permanent
Full-time