quality Team LeadTech Mahindra

QUALITY ANALYST TEAM LEAD
 
The Job:
Ability to independently lead a team of quality associates and drive Quality culture within the process
Reports - Ability to work on data and generate various types of reports and analysis
Understanding of the Business requirement and capability to address issues at multiple levels
Eye for detail and aggressive in plan execution/implementation
Confident and capable of interacting/managing clients
Patience while giving feedback to associates
Open to change, comfortable with multitasking, excellent interpersonal skills
Should drive improvement initiatives at the process level
Driving quality initiatives in the team
Key Deliverables (KRA):
Excellent skills in MS Office/Quality Tools / Data Analysis / Analytical Skills / Reporting
Establish controls on Transaction Processing aiming for a Zero Defect Output
Should have the maturity and experience to manage highly skilled resources
Ability to handle pressure and a natural go-getter
Excellent English Communication Skills(both spoken and written)
Ability to plan & conduct transactional quality audits, Process Improvements, Client & Internal calibrations
Excellent hands-on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to clients
Ensure client Quality targets are met & exceeded
Job Qualifications/Requirements
Shows flexibility/ownership & works under pressure situation
Demonstrate excellent communication skills
Comfortable working in a 24 by 7 environment
Excellent problem-solving capabilities and lateral thinking skills
Good Knowledge of Audit and Evaluation functions, analytical
Six Sigma Green Belt certified or trained resource with domain experience is an added advantage
Understanding of the Business situation and capability to address issues
Language Proficiency - Good command of the English language.