Quality ManagerEnshored

DUTIES AND RESPONSIBILITIES
Lead a team of Sr Quality Analysts and Quality Analysts.
Conducts quality assurance evaluations (internal audits) for employees to improve the customer experience.
Provides immediate feedback to employees who incur critical errors.
Conducts regular feedback to employees regarding their quality audits.
Spearheads internal and external calibration sessions and provides calibration results.
Generates weekly, monthly, and quarterly quality audit-related reports, which shall be sent out to Stakeholders.
Creates, analyzes, and presents reports and insights to stakeholders.
Helps improve our frontline consultants' technical competence through quality evaluations, identifying both strengths and development opportunities.
Conducts an audit of the auditor.
Conducts process improvement initiatives.
Ability to communicate well with stakeholders.
Performs other duties as assigned.Required Qualifications & Skills
Bachelor's/College degree.
With at least three years of Quality Manager experience.
Extensive experience in audit and quality management.
Knowledge of tools, concepts, and methodologies of QA.
Strong written and verbal English communication skills.
Experience in developing and maintaining relationships with key internal/external stakeholders.
Ability to work with deadlines and under pressure with a positive attitude.
Work setup: Must be willing to work at 1 Nito Tower, Lahug, Cebu City
Salary Package: Confidential
Start Date: Can start on June 1 , 2025Preferred Skills
Experience in B2B or SaaS support environments
Familiarity with VoC analysis tools or customer insights platforms
Ability to present findings in executive-ready formats
Background in coaching, training, or behavioral analysisPERKSHMO for you and your qualified dependents + Life Insurance
Bereavement Assistance
Total of 20 Leaves Per year
Scholarship under KUMON for your kid.
Annual performance bonus
Loyalty Incentives
Join a supportive team dedicated to your success.
Opportunities for advancement within the company as you gain experience.
Enshored

Cebu City, Cebu
Permanent
Full-time