quality auditing AnalystAccenture Thailand
Salary: Agreement
Work form: Full time
Posting Date: 15/06/2025
Deadline: 08/10/2023
Job Description
Job Description
. Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
.Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
.Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
.Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
.Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
.Become and remain knowledgeable about the Client's products and community standards
.Ensure awareness and understanding of Content Policy and operational guideline updates
.Mentor new Quality Analysts on the use of audit tools and systems
.Develop process documentation and aggregates feedback about the functionality of audit tools
Job Qualifications
.Minimum 2-3 years of relevant experience
.Passion for providing 1:1 support to people with accuracy and empathy
.Strong practical experience with Excel (pivot table, charts, statistical functions) is essential
.Exceptional attention to detail and nuance
.Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
.Strong critical thinking and problem-solving skills
.Ability to multi-task and work independently in an unstructured environment
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Job Description
. Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
.Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
.Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
.Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
.Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
.Become and remain knowledgeable about the Client's products and community standards
.Ensure awareness and understanding of Content Policy and operational guideline updates
.Mentor new Quality Analysts on the use of audit tools and systems
.Develop process documentation and aggregates feedback about the functionality of audit tools
Job Qualifications
.Minimum 2-3 years of relevant experience
.Passion for providing 1:1 support to people with accuracy and empathy
.Strong practical experience with Excel (pivot table, charts, statistical functions) is essential
.Exceptional attention to detail and nuance
.Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
.Strong critical thinking and problem-solving skills
.Ability to multi-task and work independently in an unstructured environment
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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