Description
Responsibilities:
• Monitor and audit communications between customers/clients and agents.
• Generates compliance reports and others.
• Facilitate orientations to new hire trainees.
• Identify areas of growth and change that aim to achieve a better quality of interaction.
• Conducting Root Cause Analysis
• Recommend process improvement and monitors results of stated recommendations.
• Collaborate with operations and training teams to identify, streamline, and implement process standards that enhance service delivery and overall customer service.
Qualifications:
• Candidate must possess a Bachelor's/College Degree, any field.
• Minimum of 2 years of work experience in Quality Audit/Call monitoring in a BPO industry
• Must have handled different LOBs (Inbound, Outbound, and Non-Voice)
• Good stakeholder management skills
• Excellent Presentation and Reporting skills.
• Amenable to work in shifting schedules
• Must have Laptop/PC and stable internet connection for interview and training purposes
Note/s:
• All of the processes will be done remotely to ensure the safety of the candidates.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: Yes
Availability for change of residence: Yes
Responsibilities:
• Monitor and audit communications between customers/clients and agents.
• Generates compliance reports and others.
• Facilitate orientations to new hire trainees.
• Identify areas of growth and change that aim to achieve a better quality of interaction.
• Conducting Root Cause Analysis
• Recommend process improvement and monitors results of stated recommendations.
• Collaborate with operations and training teams to identify, streamline, and implement process standards that enhance service delivery and overall customer service.
Qualifications:
• Candidate must possess a Bachelor's/College Degree, any field.
• Minimum of 2 years of work experience in Quality Audit/Call monitoring in a BPO industry
• Must have handled different LOBs (Inbound, Outbound, and Non-Voice)
• Good stakeholder management skills
• Excellent Presentation and Reporting skills.
• Amenable to work in shifting schedules
• Must have Laptop/PC and stable internet connection for interview and training purposes
Note/s:
• All of the processes will be done remotely to ensure the safety of the candidates.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
₱ 40,000.00 monthly · Iloilo, Western Visayas · Today, 03:35 PM
Work type
Full Time
Work type
Full Time
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V-call Center Link (vcclink), Inc.
About the company
V-call Center Link (vcclink), Inc. jobs
Metro Manila
Position Quality audit analyst - iloilo city recruited by the company V-call Center Link (vcclink), Inc. at Iloilo, Joboko automatically collects the salary of ₱ 40,000.00 monthly, finds more jobs on Quality Audit Analyst - Iloilo City or V-call Center Link (vcclink), Inc. company in the links above
About the company
V-call Center Link (vcclink), Inc. jobs
Metro Manila